Academy Administrator

Role overview

Academy administration and customer service

• Manage daily academy administration; coordinate lessons, programs, clinics, camps, and coaching schedules.
• Maintain student, participant, membership, and attendance records; process registrations, enrollments, and documentation.
• Serve as first point of contact for members, students, parents, and guests; respond to inquiries and provide program, package, camp, event, and pricing information.
• Assist with bookings, cancellations, and schedule changes while supporting a positive customer experience.

Scheduling, events, and operations

• Coordinate Golf Professionals' lesson schedules and court or practice-facility allocations; manage calendars and facility utilization.
• Support tournaments, junior programs, golf camps, and academy events; communicate schedule and program updates.
• Assist with event planning and promotional activities, coordinate marketing requirements, and ensure equipment and operational needs are organized.
• Support Golf Professionals with administrative and operational needs; maintain academy policies, procedures, and documentation.

Financial and reporting support

• Process lesson payments, package purchases, and academy bookings; support invoicing and reconciliation with Finance.
• Prepare daily, weekly, and monthly participation reports and maintain revenue and participation records.
• Monitor academy performance data and attendance reports.

Essential qualifications

• Diploma or bachelor's degree in Business Administration, Sports Management, Hospitality, or a related field.
• 2–4 years of experience in administration, customer service, sports operations, academy administration, or hospitality.
• Excellent communication and interpersonal skills; strong organization, multitasking, attention to detail, and accuracy.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Ability to work flexible hours, including weekends when required.

Preferred qualifications

• Experience in a golf club, sports academy, leisure facility, or hospitality environment; knowledge of golf operations and academy programs.
• Experience with booking, CRM, or membership management systems; familiarity with golf lesson management and event coordination.