Records Retention Program Manager (Information Governance & Privacy Compliance)

Manage day-to-day information governance and records retention activities.

Coordinate records requests, retention reviews, disposition projects, and operational workflows.

Support physical and electronic records management initiatives.

Manage case intake, service requests, help desk tickets, work orders, and tracking activities.

Perform quality control reviews to ensure accuracy and completion of records-related tasks.

Coordinate with records storage vendors, internal stakeholders, and operational teams.

Drive initiatives aimed at reducing physical records inventories, eliminating unnecessary storage, and supporting long-term program sunset objectives.

Document procedures, workflows, and operational standards.

Maintain detailed records and ensure operational activities are executed consistently and accurately.

Support privacy operations and privacy impact assessment initiatives.

Assist with access management compliance activities and governance processes.

Coordinate stakeholder outreach, information gathering, documentation, and workflow execution for privacy-related projects.

Help identify opportunities to streamline privacy reviews and governance processes.

Partner with Legal, Compliance, Privacy, Information Security, and business stakeholders to support evolving requirements.

Translate operational requirements into repeatable business processes.

Note: This role does not require a privacy attorney or privacy subject matter expert. Privacy knowledge can be learned. We are primarily seeking a strong operator, project manager, and process improvement professional.

Identify opportunities to simplify, automate, and improve workflows.

Leverage data to identify trends, inefficiencies, and opportunities for operational enhancement.

Develop dashboards, status reporting, performance metrics, and operational insights.

Support project planning, resource forecasting, timeline management, and stakeholder communications.

Assist in translating manual processes and institutional knowledge into scalable systems and documented workflows.

Evaluate opportunities to leverage AI, automation, and workflow technologies to increase efficiency.

Examples of projects this role may support include:

Records retention program modernization

Reduction and disposition of legacy physical records inventories

Vendor consolidation and sunset initiatives

Privacy Impact Assessment workflow development

Documentation and optimization of current-state governance processes

Financial forecasting and budget tracking

Workflow automation and process redesign

Operational reporting and dashboard development

Knowledge capture and migration of undocumented processes into formal systems

Comfortable performing detailed operational work, reviewing documentation, managing workflows, tracking requests, and ensuring tasks are completed accurately.

Constantly looking for ways to simplify, automate, standardize, and improve how work gets done.

Asks thoughtful questions, challenges assumptions, and seeks to understand the underlying mechanics of processes before proposing solutions.

Open to learning and leveraging AI, automation, reporting tools, and emerging technologies to improve outcomes.

Thrives in environments where priorities evolve quickly and leaders are willing to pivot when a better solution emerges.

Maintains effectiveness in a fast-paced environment with competing demands and changing priorities.

Acts as a trusted partner who can constructively challenge ideas, offer alternatives, and contribute to better decisions.

During the first year, the successful candidate will:

Become proficient in the organization's Information Governance and Records Retention programs.

Establish stronger operational tracking, reporting, and workflow management.

Capture and document critical processes currently dependent on institutional knowledge.

Improve records retention workflows and disposition processes.

Identify opportunities for automation and process simplification.

Contribute meaningfully to privacy and compliance initiatives.

Create actionable reporting and insights that inform strategic decisions.

Serve as a trusted operational partner and problem solver for program leadership.

This is not a traditional records management role and it is not a traditional privacy role.

An unsuccessful candidate will focus solely on processing tasks and executing existing workflows.

A successful candidate will execute the work and continuously improve the work. They will combine strong administrative discipline with program management, analytical thinking, operational creativity, and a willingness to leverage technology, data, and AI to drive better outcomes.

This role is ideal for someone who enjoys being the person who not only keeps the train running, but also redesigns the tracks.

Excellence We strive to make every client our advocate

Passion We DO because we CARE

Collaboration We win together through teamwork and communication

Agility We flex, adapt and embrace change

People We value, respect and invest in our teammates

Vision We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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