Receptionist
Skills
About This Role
About Us
Yugen Care by Dr Gehad is a luxury medical aesthetics, wellness, and longevity clinic in Dubai, dedicated to delivering exceptional patient experiences with advanced aesthetic and healthcare solutions.
We are looking for a professional, well-presented, and customer-focused Receptionist to join our growing team.
Key Responsibilities
- Welcome and assist patients and visitors in a warm, professional, and luxury-service manner
- Coordinate patient flow with doctors, therapists, and clinical staff
- Handle patient registration, documentation, and updating medical records
- Process payments, invoices, and coordinate with the finance department when required
- Manage insurance claims submissions, approvals, follow-ups, and insurance-related patient coordination
- Verify insurance eligibility and communicate coverage details to patients when needed
- Follow up on pending insurance claims and ensure accurate documentation submission
- Maintain cleanliness and organization of the reception area
- Support upselling and cross-selling of clinic services and packages when appropriate
- Ensure a 5-star patient experience from arrival to departure
- Maintain confidentiality and comply with clinic policies and DHA standards
Requirements
- Previous experience as a Receptionist, Front Desk Officer, Patient Coordinator, or Customer Service Representative (medical/aesthetic clinic experience preferred)
- Experience handling medical insurance claims and approvals in the UAE
- Excellent communication skills in English (Arabic or additional languages are a plus)
- Strong customer service and interpersonal skills
- Professional appearance and positive attitude
- Ability to multitask and work in a fast-paced environment
- Good computer skills and familiarity with booking/CRM systems
- Strong organizational and administrative abilities
Preferred Qualifications
- Experience in aesthetic, dermatology, dental, wellness, or medical clinics in Dubai
- Knowledge of insurance portals and claim submission processes
- Sales-oriented mindset with ability to promote treatments and packages professionally
What We Offer
- Competitive salary package
- Professional and luxury work environment
- Career growth opportunities
- Training and development support
- Opportunity to work with a premium healthcare and aesthetics brand in Dubai
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