Receptionist
Skills
About This Role
Overview
Kids Zone Dubai is a leading children's entertainment and education centre, trusted by families since 2009. We are looking for a Receptionist who is the commercial engine of the front of house. You are the first voice a family hears on WhatsApp, the first face they see at the door, and the last impression they take home. This role is one of the highest-leverage positions in the business because every interaction is a sales opportunity, a retention opportunity, and a brand moment simultaneously. What You Will Own: - Admissions and check-in - processing every family accurately and warmly from the moment they arrive - Sales and conversion - presenting birthday packages, upselling upgrades, and promoting playgroup to every relevant family - Bookings and CRM - managing the full party and programme calendar and keeping every record complete - Customer communication - responding to all WhatsApp and phone enquiries within 15 minutes during shift hours - Retail and ancillary revenue - managing POS, maintaining the retail display, and suggesting products naturally - Shift handover - reconciling the till to zero variance and briefing the incoming receptionist on all pending items
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