Receptionist
Skills
About This Role
Job Purpose
Create a welcoming environment, explain pricing packages, and address customer concerns.
Also play a vital role in streamlining administrative tasks, building positive customer interactions, and embodying the organization's values for a smooth and enjoyable experience.
1. Customer Engagement and Communication
- Clarify and articulate pricing packages to customers, ensuring a clear understanding of services and associated costs.
- Efficiently manage incoming calls, ensuring prompt and accurate transfer to the appropriate personnel within the organization.
- Address and resolve customer complaints related to pricing discrepancies, ensuring satisfaction, and maintaining a positive customer experience.
- Create a welcoming atmosphere by greeting and engaging with parents, fostering a positive and friendly environment.
- Utilize theplatform for advertising and promotion, offering special incentives for customers who choose to book through this channel.
2. Administrative and Organizational Responsibilities
- Develop and maintain a comprehensive daily checklist covering various tasks, including inventory checks, system updates, and cleanliness of the front desk area.
- Conduct daily inventory checks on retail items, with a specific focus on arts and crafts supplies. Address challenges associated with counting on weekends.
- Manage updates on the ODOO system, overcoming challenges associated with OTP delays and ensure the system is functioning optimally.
- Act as the party coordinator in the absence of the designated personnel, ensuring smooth execution of events.
3. Team Collaboration and Support
- Promote teamwork and positive interactions among team members.
- Enhance customer satisfaction by addressing challenges such as discrepancies in packages and complementariness.
- Be ready to lend a hand with additional tasks when colleagues are unavailable, ensuring a seamless workflow and strong team support.
Skills
- POS
- Customer interaction
- Multitasking
- Upselling
- Time management
- Problem solving
- Team collaboration
Job Type: Full-time
Pay: AED3,000.00 - AED3,200.00 per month
Experience
- Reception: 2 years (Preferred)
- Front Desk: 2 years (Preferred)
- Upselling: 2 years (Preferred)
- POS: 2 years (Preferred)
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