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Receptionist

IdeaCrate EdutainmentDubai, UAE1 months agoEntry
AED 3,000 - 3,200/dayEntryfulltime

Skills

Receptionist

About This Role

Job Purpose

Create a welcoming environment, explain pricing packages, and address customer concerns.

Also play a vital role in streamlining administrative tasks, building positive customer interactions, and embodying the organization's values for a smooth and enjoyable experience.

1. Customer Engagement and Communication

  • Clarify and articulate pricing packages to customers, ensuring a clear understanding of services and associated costs.
  • Efficiently manage incoming calls, ensuring prompt and accurate transfer to the appropriate personnel within the organization.
  • Address and resolve customer complaints related to pricing discrepancies, ensuring satisfaction, and maintaining a positive customer experience.
  • Create a welcoming atmosphere by greeting and engaging with parents, fostering a positive and friendly environment.
  • Utilize theplatform for advertising and promotion, offering special incentives for customers who choose to book through this channel.

2. Administrative and Organizational Responsibilities

  • Develop and maintain a comprehensive daily checklist covering various tasks, including inventory checks, system updates, and cleanliness of the front desk area.
  • Conduct daily inventory checks on retail items, with a specific focus on arts and crafts supplies. Address challenges associated with counting on weekends.
  • Manage updates on the ODOO system, overcoming challenges associated with OTP delays and ensure the system is functioning optimally.
  • Act as the party coordinator in the absence of the designated personnel, ensuring smooth execution of events.

3. Team Collaboration and Support

  • Promote teamwork and positive interactions among team members.
  • Enhance customer satisfaction by addressing challenges such as discrepancies in packages and complementariness.
  • Be ready to lend a hand with additional tasks when colleagues are unavailable, ensuring a seamless workflow and strong team support.

Skills

  • POS
  • Customer interaction
  • Multitasking
  • Upselling
  • Time management
  • Problem solving
  • Team collaboration

Job Type: Full-time

Pay: AED3,000.00 - AED3,200.00 per month

Experience

  • Reception: 2 years (Preferred)
  • Front Desk: 2 years (Preferred)
  • Upselling: 2 years (Preferred)
  • POS: 2 years (Preferred)

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