Receptionist

About This Role

Objective

• The position is responsible to welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instruction.
• Maintains security by following procedures; monitoring logbook and issuing visitor badges.

Key Responsibility

• Serve visitors by greeting, welcoming, directing and announcing them appropriately.
• Answer, screen and forward any incoming phone calls while providing basic information when needed.
• Receive and sort daily mail/deliveries/couriers.
• Maintain security by following procedure and controlling access (monitor logbook, issue visitor badges).
• Update appointment calendars and schedule meetings/appointments.
• Perform other clerical duties such as filing, photocopying, collating, faxing etc.
• Perform other duties (i.e., gate pass application, salary certificate and NOC request).

Record Management

• Assist in OHC requests for designated staffs.
• Maintain accurate records for the OHC requests.
• Processing the VIP Tags (Cancellation and Activation)
• Updating the tracking sheet.

Confidentiality

• Handle sensitive information with discretion and professionalism.

Customer Service

• Handle inquiries and provide accurate information.
• Resolve basic complaints or escalate as needed.

Office Organization

• Maintain a tidy and welcoming reception area.
• Ensure office supplies are stocked and organized.

Internal Communication

• Relay important messages or information to staffs.
• Assist in distributing internal notices or announcements.

Technology Use

• Use office software (e.g., MS Office, booking systems).
• Operate office equipment (e.g., printers, switchboards).

Appointment Scheduling

• Update calendars and schedule meetings or appointments.
• Coordinate meeting room bookings or availability.

Desired Experience

• The ideal Receptionist should have 1-3 years of experience in reception or administrative roles, preferably in a professional office setting.
• Proficiency in telephone etiquette, customer service, and basic office software (e.g., Microsoft Office).
• High school diploma or equivalent; additional certification in office administration or receptionist training may be beneficial.
• Strong communication, organization, and multitasking skills.
• Friendly demeanor, professional appearance, and ability to remain calm under pressure.