Railway Operations Planner | Transit Service Analyst

Role overview

Planning and capacity

• Develop and maintain operating plans, schedules, and timetables based on passenger demand and network capacity.
• Analyze ridership, travel patterns, peak demand, station activity, passenger circulation, boarding and alighting, and crowding.
• Assess track and platform capacity, train turnaround, service intervals, network constraints, and operational resources.
• Plan services for weekdays, weekends, holidays, events, maintenance periods, and temporary demand increases.
• Coordinate planned engineering possessions, maintenance windows, and timetable adjustments.

Performance and service improvement

• Review schedules and improve service frequency, connectivity, punctuality, efficiency, passenger transfers, and public transport integration.
• Monitor punctuality, cancellations, delays, load factors, and schedule adherence; analyze disruptions and recurring issues.
• Evaluate service changes, scenarios, station and route changes, and network expansions for operational feasibility and passenger impact.
• Support recovery planning and develop contingency plans for equipment failures, infrastructure restrictions, severe weather, and other interruptions.
• Review passenger complaints and satisfaction data; recommend improvements to reliability, resilience, convenience, and passenger experience.

Reporting and coordination

• Prepare reports, dashboards, presentations, service change proposals, risk assessments, and documentation for stakeholders.
• Coordinate with operators, station management, infrastructure, maintenance, control teams, data and technology teams, and authorities.
• Use transport planning and scheduling tools, spreadsheets, and visualization tools; maintain records of timetable versions, assumptions, changes, and approvals.
• Support performance targets, service standards, operational reviews, planning workshops, and cross-functional improvement initiatives.

Qualifications and experience

• Bachelor's degree in transportation planning, railway engineering, civil engineering, transport management, operations research, logistics, urban planning, or a related discipline.
• Relevant experience in railway operations, public transport planning, transit scheduling, transport analytics, or service performance management.
• Strong understanding of railway operations, timetables, frequency, passenger capacity, network constraints, capacity planning, and platform utilization.
• Knowledge of public transport systems, passenger demand, service planning methods, operational safety procedures, railway regulations, and service standards.
• Ability to analyze operational data, assess disruption risks, and recommend practical mitigation measures.
• Experience preparing operational reports, timetable documentation, performance summaries, or service improvement proposals.

Tools and capabilities

• Proficiency in Microsoft Excel and PowerPoint; advanced spreadsheet analysis is advantageous.
• Experience with transport planning software, railway scheduling systems, or operational control platforms is preferred.
• Power BI or Tableau familiarity, statistical analysis, demand forecasting, and scenario modeling are beneficial or advantageous.
• Strong analytical, numerical, problem-solving, communication, organizational, and collaboration skills; attention to detail and ability to manage deadlines.
• Ability to communicate complex findings clearly and work with stakeholders across operations, infrastructure, maintenance, and transport authorities.
• Understanding of passenger experience, accessibility, interchange connectivity, and customer service requirements.

What the employer offers

• Competitive salary and comprehensive employee benefits; no salary cadence or amount is stated.
• Professional development and exposure to railway operations, transit analytics, timetable development, capacity analysis, and service optimization.
• Collaboration with railway operators, infrastructure specialists, transport authorities, and data professionals; participation in service improvement and future transit initiatives.
• Career advancement opportunities in railway planning, service performance, network operations, and transport management.