Quality Specialist – Environmental Services & Waste Management.

Job Summary

Quality Specialist

Quality Management & Assurance

• Develop, implement, and continuously improve

Quality Management Systems (Qms)

• in line with ISO standards and contractual requirements.
• Ensure quality policies, procedures, and work instructions are effectively implemented across all operational areas.
• Monitor service delivery to ensure compliance with
• environmental regulations, client specifications, and internal quality standards
• .

Team Leadership & Supervision

• Lead, mentor, and supervise the quality team, including Quality Officers and Inspectors.
• Set clear performance objectives, conduct evaluations, and ensure team competency through ongoing coaching and training.
• Foster a strong quality culture across operations and frontline teams.

Operational & Contract Compliance

• Oversee quality compliance for
• waste collection, street sweeping, and cleaning contracts
• .
• Conduct routine and ad-hoc site inspections to ensure adherence to service level agreements (SLAs) and KPIs.
• Coordinate with operations teams to resolve quality-related issues proactively.

Inspection, Auditing & Monitoring

• Plan and conduct
• internal audits, inspections, and quality assessments
• across sites, equipment, and processes.
• Identify gaps, risks, and opportunities for improvement, ensuring timely follow-up and closure of findings.
• Support external audits and client inspections as required.

Non-Conformance & Corrective Actions

• Investigate non-conformances, customer complaints, and service failures.
• Lead root cause analysis and implement
• corrective and preventive actions (CAPA)
• .
• Track and report trends to prevent recurrence and improve overall service quality.

Training, Documentation & Reporting

• Deliver quality-related training and awareness sessions to operational teams.
• Maintain accurate documentation, including inspection reports, audit records, NCRs, and CAPA logs.
• Prepare periodic quality performance reports and dashboards for senior management and clients.

Qualifications & Experience

• Bachelor’s degree in

Civil Engineering, Mechanical Engineering, Environmental Engineering

• , or a related discipline.
• Minimum 5
• years of experience
• as a

Quality Officer, Quality Inspector, or Quality Specialist

• , preferably within
• waste management, environmental services, or municipal services
• .
• Strong hands-on experience in
• quality management systems and operational quality control
• .
• Proven experience managing quality for
• waste collection, sweeping, and cleaning contracts
• is highly preferred.
• Solid understanding of
• regulatory requirements, environmental compliance, and industry standards
• .
• Strong leadership, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• High attention to detail with the ability to analyze data and identify quality trends.