Quality Control Analyst – Sales (Call Auditing)
About This Role
Full Job Description
We are looking for an experienced Quality Control Analyst (Sales – Call Auditing) to join our team.
The ideal candidate will have strong experience in auditing sales calls, ensuring compliance, and improving agent performance through structured feedback and analysis.
Key Responsibilities
- Monitor and audit daily sales calls
- Ensure adherence to scripts, compliance policies, and sales processes
- Identify errors in communication, sales approach, and customer handling
- Evaluate calls based on quality standards and scorecards
- Prepare daily and weekly quality reports
- Provide feedback and coaching to sales agents
- Identify mis-selling, compliance violations, and process gaps
- Maintain accurate quality records and audit documentation
- Work closely with Sales and Operations teams to improve performance
Requirements
- Proven experience in call auditing or quality control (sales environment required)
- Strong knowledge of sales call flow and customer handling
- Excellent listening and analytical skills
- Ability to evaluate calls against quality and compliance standards
- Strong reporting and documentation skills
- Good communication and coaching skills
- Fluent in Malayalam, Tamil, Hindi, Kannada
- Good English communication skills
- UAE/GCC experience preferred
- Experience handling high call volumes is an advantage
Benefits
- Competitive salary package
- Career growth opportunities
- Professional work environment
- Training and development support
Pay: AED4,500.00 - AED7,000.00 per month
Work Location: In person
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