Quality Assurance Specialist
Skills
About This Role
Key Responsibilities
Perform regular checks on commercial products and services, ensuring they meet company quality standards and specifications.
Collaborate with suppliers and vendors to address quality concerns.
Investigate and analyze customer complaints related to product quality or service.
Identify root causes and work with relevant teams to implement corrective actions to prevent recurrence.
Ensure all documentation related to quality standards, audits, and corrective actions is accurately maintained.
Support compliance with applicable regulations, industry standards, and company policies.
Support continuous improvement initiatives by analyzing data, identifying areas for enhancement, and suggesting process adjustments to improve efficiency, reduce costs, and increase customer satisfaction.
Work closely with the purchasing team to assess and monitor supplier quality performance, ensure supplier compliance with company standards, and support supplier audits.
Provide training to the employees and support teams on quality standards, policies, and procedures.
Promote a quality-focused culture across departments to enhance awareness and commitment.
Key Performance Indicators (KPIs)
Customer Complaint Resolution Time: Achieve an average resolution time of 7 working days for customer complaints.
Product Return Rate: Maintain a product return rate of X% (set by management) or below.
Compliance Rate: Ensure 100% compliance with regulatory and company quality standards.
Supplier Quality Compliance: Achieve X% (set by management) of suppliers meeting company quality standards consistently.
Process Improvement Initiatives: Successfully implement X (set by management) quality improvement initiatives per year.
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