Quality Assurance Rep II

Company Summary

Why This Role Matters

What You Will Do

• Independently inspect and inventory inbound, outbound, and stored vehicles for condition and content using Vehicle Inspection Forms (VIF) in accordance with International Auto Logistics (IAL) and GPC procedures.
• Interpret vehicle damages and apply specification codes to a wide variety of standardized vehicles.
• Thoroughly document all exterior and interior damages , conditions, and discrepancies using written reports and vehicle photographs.
• Conduct joint inspections with customers to identify and remove unauthorized or prohibited items.
• Ensure all loose items are removed and properly packed for transport.
• Verify that POVs are in safe and fully operational condition for transportation and handling.
• Confirm Vehicle Identification Numbers (VINs), record mileage, and measure tire tread depth on all wheels.
• Measure vehicle dimensions, including ground clearance and overall size, to ensure compliance with transportation limitations.
• Verify fuel and fluid levels meet shipment and storage requirements.
• Inspect and inventory factory-installed and aftermarket audio, video, and navigation equipment, including recording brand names and model numbers.
• Inspect batteries for brand, voltage, condition, amperage, and manufacture year, and record findings on the GPC Storage Checklist.
• Test vehicle systems including brakes, parking brake , clutch, air conditioning, and heater for operability.
• Identify and report fluid leaks, damages, discrepancies, and unusual conditions to supervisors.
• Plastic wrap keys, baby car seats, and other designated items for protection during shipment.
• Wash customer vehicles prior to pickup and remove all shipping-related coverings, stickers, and markings.
• Mount and remove license plates as required .
• Change or replace flat tires when necessary.
• Safely drive, stage, park, and move vehicles throughout the Vehicle Processing Center (VPC).
• Load and unload shipping containers while maintaining safety standards.
• Maintain inspection and staging areas in a clean , safe, and organized condition .
• Conduct final inspections and jointly review vehicle condition with customers during pickup.
• Provide outstanding customer service and explain documented damages and inspection findings clearly and professionally.
• Support supervisors and Site Assistant Project Managers by recommending established methods and practices that improve repair coordination and customer satisfaction.
• Maintain compliance with all operational, safety, and contractual requirements.
• Successfully attain and maintain an acceptable score on the Global VPC Exam annually.