Quality Assurance Manager

Role overview

Responsibilities

• Develop and implement quality assurance policies and systems aligned with company objectives and operating standards.
• Set quality standards and procedures and standardize them across the company’s fuel stations and facilities.
• Develop and review standard operating procedures and monitor compliance.
• Plan and conduct internal audits and periodic field inspections at stations and departments.
• Monitor service quality, cleanliness, appearance, brand identity, and facility readiness.
• Develop proactive controls to reduce operational errors and prevent recurring nonconformities.
• Manage observations, violations, corrective and preventive actions, and effectiveness checks.
• Assess quality compliance among operating departments, contractors, and service providers.
• Analyze audit results and customer complaints, identify causes of shortcomings, and develop improvement plans.
• Develop quality monitoring systems and dashboards and report periodically to senior management.
• Coordinate compliance with regulatory requirements and approved quality standards.
• Lead continuous improvement initiatives and manage the quality assurance team, inspectors, and field monitors.

Qualifications and requirements

• Bachelor’s degree in quality management, industrial engineering, business administration, or a related specialization.
• At least five years of quality assurance experience, including at least two years in a management or supervisory position.
• Experience developing and implementing quality management systems and standard operating procedures.
• Advanced knowledge of ISO 9001 standards and internal auditing and quality assurance practices.
• Experience managing nonconformities, root cause analysis, and corrective and preventive actions.
• Experience in fuel stations, retail, or multi-branch facilities is preferred.
• Ability to develop quality controls, analyze data, and prepare reports.
• Strong leadership and organizational skills, including the ability to manage field teams.
• Proficiency in spoken and written Arabic and English.
• Proficiency with digital quality management systems and Microsoft Office.

Work location

• The role is based in Riyadh, Saudi Arabia, and includes field inspections at stations and facilities.