Call Center Specialist
Role Overview
Transit Stations Company is hiring a Call Center Specialist to join its team in Riyadh.
Key Skills for This Role
Full Job Posting
Role overview
Transit Stations Company is hiring a Call Center Specialist to join its team in Riyadh.
Duties
- Answer customer calls and respond professionally to inquiries.
- Receive, record, classify, and route complaints and reports to relevant departments; follow up until closure.
- Update customers on requests and complaints and handle inquiries by phone, email, and digital channels.
- Coordinate with internal departments to resolve reports promptly.
- Prepare periodic call and complaint reports and contribute to customer-experience and service-quality improvements.
Qualifications and requirements
- Diploma or bachelor’s degree in Business Administration or a related field.
- One to three years of call-center or customer-service experience.
- Arabic proficiency required; English proficiency preferred.
- Excellent communication skills and ability to work with diverse customer groups.
- Ability to use CRM systems, computers, and Microsoft Office.
- Ability to work under pressure and solve problems effectively.
Work location
- The posting identifies Riyadh, Saudi Arabia as the work location.
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