Quality Assurance
Skills
About This Role
Overview
We are looking for a Real Estate Quality Assurance (QA) to ensure the quality of real estate operations within the company by reviewing listings, validating data accuracy, monitoring customer interaction quality, and ensuring full compliance with established standards and procedures.
The role aims to enhance overall operational performance and increase customer satisfaction.
Responsibilities
Review and audit all real estate listings before and after publication to ensure:
Accuracy of data (price, location, size, and property details)
Quality of content (descriptions and images)
Compliance with company listing standards
Monitor data entry quality across company systems (CRM / ERP)
Manage and monitor lead quality:
Measure response time efficiency
Track the full customer journey
Analyze reasons for lost deals and drop-offs
Evaluate sales team performance in terms of:
Compliance with SOPs (Standard Operating Procedures)
Quality of customer communication
Prepare periodic reports including:
Recurring errors and issues
Key performance indicators (KPIs)
Improvement recommendations
Develop and continuously update quality standards for real estate operations
Coordinate with Sales, Marketing, and Listing teams to improve service quality
Requirements
2–5years of experience in real estate or real estate operations
Strong understanding of real estate market dynamics
Experience
working with CRM / ERP systems
Strong analytical skills and high attention to detail
Ability to identify errors and perform root cause analysis
Excellent communication skills across multiple departments
Proficiency in Excel or data analysis tools is a strong plus
Ability to work under pressure while maintaining high quality standards
Highly organized, disciplined, and process-oriented mindset
Pay: AED3,000.00 - AED4,000.00 per month
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