Quality and Risk Management Manager (FM/Security/Manpower Services)
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Key skills for this role
About the Role
The role will be responsible for developing, implementing, and overseeing an organization's Quality Management Systems (QMS) and Enterprise Risk Management (ERM) frameworks.
Key Skills for This Role
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Job Summary
The role will be responsible for developing, implementing, and overseeing an organization's Quality Management Systems (QMS) and Enterprise Risk Management (ERM) frameworks.
The role focuses on ensuring operational compliance, safety, minimizing organizational exposure, and driving continuous improvement across all departments.
Quality & Compliance
- Policy Implementation:
- Design, update, and deploy organizational quality frameworks and standard operating procedures (SOPs).
• Accreditation & Audits
- Oversee internal and external compliance audits, ensuring the organization meets relevant legislative obligations and industry accreditations (e.g., ISO certifications).
- Quality Improvement:
- Champion continuous improvement initiatives (like Six Sigma or Kaizen) to enhance operational efficiency and service excellence.
Risk Management
- Risk Assessment:
- Proactively identify, evaluate, and prioritize potential operational, financial, legal, and reputational risks.
- Mitigation Strategies:
- Develop corrective and preventive action (CAPA) plans to address identified deficiencies and track the effectiveness of mitigations.
- Incident Reporting:
- Oversee incident management and confidential reporting systems to address any breaches of policy or safety guidelines.
Governance & Reporting
- Stakeholder Reporting:
- Prepare, analyze, and present risk and quality reports for executive leadership, boards of directors, and relevant committees.
• Training & Culture
Promote a company-wide culture of compliance, ethics, and proactive risk awareness through staff training and development.
• Contract & Project Reviews
Review major contracts, transformation projects, and operational workflows to ensure risk thresholds are not exceeded.
Key Requirements & Qualifications
- Education:
- Typically requires a Bachelor's degree in Business Administration, Finance, or a related field.
- Experience:
- 5 to 7+ years of progressive leadership experience in quality control, compliance, internal audit, or risk management within the Facilities, Security Services or Manpower Services.
- Certifications:
- Professional credentials such as Six Sigma, CPHQ, Certified Risk Manager (CRM), or CPA/ACCA are highly advantageous
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