Service Design Senior Manager
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Key skills for this role
About the Role
A confidential company seeks a Service Design Senior Manager to translate experience intent into operable service models. Requires 8-10+ years in service design or operations design, with strong systems thinking and blueprinting capability.
Key Skills for This Role
Full Job Posting
Role Purpose
A senior specialist role responsible for translating
experience intent into operable service models
, ensuring experiences can be delivered consistently and at scale.
The role operates
upstream of delivery
and focuses on service logic, operability, and feasibility rather than execution.
Service & Operating Model Design
- Design end‑to‑end service models across physical, digital, and human touchpoints.
- Define frontstage and backstage interactions, roles, and dependencies.
Service Blueprinting
- Develop detailed service blueprints identifying risks, failure points, and handoffs.
- Ensure services are practical, scalable, and sustainable.
Design Translation
- Partner with experience design to translate intent into service logic.
- Support delivery teams through clear design handover without owning execution.
Experience & Skills
- 8–10+ years in service design, operations design, or customer experience roles.
- Strong systems thinking and blueprinting capability.
- Experience working in complex service environments.
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