Quality and Operations Specialist
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Key skills for this role
About the Role
Develop methodologies, procedures, and templates related to process management in coordination with organisational units. Monitor the implementation of operational plans and ensure alignment with strategic objectives.
Key Skills for This Role
Full Job Posting
Job Description
- Develop methodologies, procedures, and templates related to process management in coordination with organisational units .
- Monitor the implementation of operational plans and ensure alignment with strategic objectives.
- Prepare periodic operational reports on the implementation of processes and procedures, including the necessary recommendations.
- Review the functions and work procedures of organisational units and verify their compliance with quality requirements.
- Design and conduct internal and external institutional surveys to assess stakeholder satisfaction.
- Analyse survey results and prepare analytical reports with recommendations.
- Promote awareness of total quality management concepts and develop guidance materials and templates .
- Manage quality-related knowledge, including documenting updated procedures and best practices.
- Perform any other duties assigned within the scope of the role.
Qualifications
Ø Bachelor’s degree in a relevant field (Business Administration, Quality Management, Public Administration, Information Systems, or equivalent)
Ø A minimum of three (3) years of relevant professional experience in quality or operations management
Professional certifications in quality management (ISO 9001) or operations management are preferred
Schedule-Time
Full time
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