Quality and Compliance Officer

Role overview

Key responsibilities

• Support the Quality Assurance Framework and monitor regulatory compliance; coordinate quality reviews, audits, and improvement initiatives.
• Assist with institutional licensure, programme accreditation and re-accreditation, and submissions to CAA, KHDA, and other authorities.
• Coordinate self-evaluation, accreditation, annual monitoring, and compliance reports and supporting evidence.
• Maintain policies and procedures; support policy reviews and coordinate committees, meetings, and action plans.
• Analyse and validate institutional data; prepare KPI dashboards, performance reports, and regulatory submissions; identify trends.
• Organise internal and external audits, accreditation visits, inspections, and regulatory reviews.
• Guide academic and professional services teams on quality assurance, accreditation, and compliance processes.
• Contribute to institutional effectiveness and continuous improvement.

Essential qualifications and experience

• Bachelor’s degree in Higher Education, Business Administration, Quality Management, Education, Management, or a related discipline.
• Relevant experience in higher education administration, quality assurance, regulatory compliance, accreditation, or institutional effectiveness.
• Experience supporting audits, accreditation, quality reviews, or compliance; preparing reports; coordinating projects; and managing documentation.
• Ability to analyse complex datasets and prepare accurate management reports.
• Advanced Microsoft Excel proficiency for data analysis and reporting, and strong Word and PowerPoint skills.
• Knowledge of quality assurance, accreditation, and higher education regulatory compliance.
• Strong organisational, analytical, problem-solving, communication, and prioritisation skills; attention to detail and deadline management.
• Ability to collaborate with internal and external stakeholders and handle confidential information professionally.
• Must hold or be willing to obtain MOFA attestation and MOHESR qualification equivalency or recognition, where applicable.

Desirable qualifications and experience

• Postgraduate qualification in Higher Education, Quality Assurance, Management, or a related discipline.
• Experience with UAE higher education regulations, particularly CAA and KHDA requirements.
• Involvement in institutional licensure, programme accreditation, or international accreditation processes.
• Knowledge of CAA Standards, KHDA requirements, and UAE higher education regulations.
• Experience with business intelligence tools, quality management systems, or institutional reporting platforms.
• Experience developing KPI dashboards, performance analytics, and institutional quality reports.
• Exposure to quality enhancement, risk management, and institutional effectiveness initiatives.

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