QA/ QC Engineer - Handover (Residential)

Title

• The QA Engineer shall be responsible for the following functions:
• Holding all inspections required to identify the issues in the projects and create the punch list.
• The QA Engineer will utilize technology and quality personal interactions to guarantee the customer experience reflects the value of their investment in the projects and their standing as an important client.
• The QA Engineer shall report any requirement by the customer that does not fall within the project specification and design.
• Review the onsite inspection requests and ensure all requests have been met within 48 hrs.
• Report the daily progress, weekly progress and the challenges faced
• Record the recurring issues and report the head of department
• Record and report major issues that require escalation
• The QA Engineer shall ensure that all customer snags are attended.
• Manage all QA Inspection requests.
• Manage all snags reported by owners and any snag reported by stakeholders.
• Report daily on the received service Inspection requests from owners.
• Utilize necessary access to relevant systems required for operations and reporting functions.
• Arrange regular progress meetings with the main contractor to check progress of works.
• Develop and maintain a file of disputed snags.
• Escalate unattended or disputed snags.
• Develop scope of services to engage an external vendor to carry out the required out of scope/ disputed items & works.
• Support with evidence and information in case of a dispute
• Provide recommendations to apply any necessary changes required to enhance operations or journey.
• Utilize portal and relevant systems for snagging and inspections.
• Coordinate with the Projects Team and contractors to ensure updated project information.
• Conduct pre-handover inspections and snagging.
• Provide continuous updates on handover, snagging and inspections.
• Follow up with the Contractor and the Projects Team to address snags reported.
• Verify completion and rectification of snags by the Contractor.
• Ability to analyze project performance, technical and commercial.
• Prepare presentations and reports.

Qualification

Experience

• and Skills:
• Impeccable verbal and written communication skills
• Interpersonal skills for building and developing relationships with the client
• Problem-solving skills to propose mutually beneficial solutions.
• Proficiency for computing use, i.e., word processing, spreadsheet, and presentations
• Drive to improve business practice and meet or exceed targets.
• Teamworking skills and a collaborative approach to work
• Decision-making skills
• Ability to multitask and prioritize workload