Receptionist (UAE National)
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Key skills for this role
About the Role
Reports To: Manager Front of House Division: Districts & Communities Department: Community Excellence Job Purpose Support the Front of House team in delivering smooth day-to-day operations, providing excellent customer service, and maintaining effective coordination with Property Management and Leasing teams.
Key Skills for This Role
Full Job Posting
Job Purpose
Support the Front of House team in delivering smooth day-to-day operations, providing excellent customer service, and maintaining effective coordination with Property Management and Leasing teams.
Customer Service
- Welcome and assist walk-in customers, residents, and visitors.
- Handle enquiries, complaints, and service requests promptly.
- Maintain positive relationships with clients and residents.
- Ensure the reception area remains professional and well-presented.
Administrative Support
- Answer telephone calls, take messages, and ensure timely follow-up.
- Maintain control of viewing keys and report any missing keys.
- Raise purchase requests (PRs) and support office administration requirements.
- Monitor pantry supplies and maintain stock levels.
- Verify office supply requests before submission.
Financial Support
- Receive service charge payments via credit card and cheques.
- Support transaction processing and customer payment activities.
Coordination & Communication
- Coordinate with Property Management and Leasing teams to support efficient operations.
- Escalate customer feedback and operational concerns when necessary.
- Keep supervisors informed of site activities and issues.
Health, Safety & Compliance
- Follow company policies, quality standards, and HSE requirements.
- Report safety concerns and participate in mandatory training.
- Ensure compliance with relevant UAE regulations and company procedures.
& Skills
- High School qualification.
- Strong communication and customer service skills.
- Good written and spoken English.
- Able to work independently with minimal supervision.
- Flexible, self-motivated, and a team player.
- Comfortable working in a multicultural environment.
Key Areas of Responsibility
- Front-desk and reception operations.
- Customer and visitor management.
- Administrative and office support.
- Service charge payment handling.
- Internal coordination and communication.
- Health, safety, and compliance adherence.
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