Community Supervisor

Job Purpose

Experience and Skills

• Minimum 2 years’ experience in similar position with Owners Association / Property Management Company / 3 years Front Office Roles in Hotels.
• Track record of handling customers.
• Ability to manage stress and work well in a demanding environment.
• Fluent in verbal and written business English, fluency in Arabic (preferred). Computer literacy – MS word, excel and PowerPoint presentation.
• Excellent time management and proactive work approach.

Qualification

• Any Bachelor's degree.

Roles, Responsibilities, Duties

• Operations related
• Conduct regular inspections and take the necessary actions to address quality assets &HSE related issues.
• Highlight concerns to the service provider through a Quality report / CAFM/ company portal.
• Maintain an up-to-date community action tracker’ for the community and ensure proper follow up on items listed.  Coordination with security, issuing of Notices of Violations, resolving community related Service Requests.
• Organize and conduct joint inspections with the service provider to evaluate performance on the evaluation / rating systems.
• Familiarize and keep up-to-date knowledge about the KPI of Facilities Management Contract.
• Ensure thorough verification is carried out onsite, before approving any work completion reports.
• Identify improvements for the community operations in terms of procedures and facilities to achieve efficiency in management of the community.
• Schedule, plan and execute community events as per the target and community preferences.
• **Customers/ Residents/ Owners related**
• Keep an up-to-date overview of customer requests and issues reaching the office through phone calls, service requests, complaints, emails or portal queries.
• Where required, draft timely email replies to customer emails received on the community email.
• Attend to walk-in customers to the office.
• Keep up-to-date knowledge of the Law and the rules and regulations of the community and enforce them through the violation management mechanism.
• Ensure residents are promptly updated of any planned maintenance, emergency maintenance or disruptions that may affect or interrupt with the enjoyment of their home or the community common areas.
• Ensure that the tenant database for the community is up to date. Promptly create tenant records on the community portal to enable electronic updates of the community to tenants.
• Prepare for and attend board meetings and Annual General Assemblies.
• Financial, Administration related and Other
• Regularly obtain financial statements from the Finance Department and review the same along with the Community Manager.
• Provide assistance in tenders for services required by the Community.
• Maintain and suggest (to the line manager) recommendations for amendments / additions to be considered for the next service charge budget.
• Apply the provisions under the law for service charges collection on Owners (where applicable).
• Maintain up to date, all forms to be used for successful and efficient management of the Community.
• Prepare the software and load the financial budget ready for the issuance of service charge invoices.
• Process the requests for advertisements (physical and electronic) and flyer distribution (if applicable) in the community.