Provisioning Coordinator

The Provisioning Coordinator plays a pivotal role within the Project Delivery team, ensuring the successful delivery of Onecom products and services to both internal and external customers.

You will manage provisioning activities across a range of solutions including Hosted Telephony, Connectivity Services, Wholesale Line Rental, Calls, and PBX systems.

Acting as the first point of contact post-sale, you will coordinate with customers, suppliers, carriers, and internal teams to ensure projects are delivered efficiently and within agreed timelines.

What you'll be doing:

• Manage the end-to-end delivery of Onecom products and services including Hosted Telephony, Connectivity, Line Rental, Calls, and PBX solutions.

• Act as the single point of contact for customers throughout the provisioning and delivery lifecycle.

• Coordinate the onboarding of new customers in line with company processes and procedures.

• Provide regular project updates and communicate effectively with customers via telephone and email.

• Manage orders through carrier portals and supplier platforms, ensuring accurate processing.

• Schedule site surveys, installations, and technical resources where required.

• Order and coordinate hardware and equipment required for project delivery.

• Maintain accurate customer records and ensure compliance with GDPR and internal policies.

• Track and monitor orders to ensure products and services are delivered within SLA targets.

• Liaise with carriers, suppliers, and internal stakeholders to resolve issues and maintain delivery timelines.

• Support ad-hoc hardware configuration activities when required.

• Produce and maintain project-related documentation for customers and technical teams.

What we're looking for

• Strong organisational skills with the ability to manage multiple projects and priorities simultaneously.

• Excellent communication and customer service skills.

• Ability to build strong relationships with customers, suppliers, and internal stakeholders.

• Attention to detail with strong administration and documentation skills.

• Experience working within service delivery, provisioning, project coordination, or telecommunications environments.

• Ability to work under pressure and meet SLA-driven deadlines.

• Strong problem-solving skills and a proactive approach to resolving issues.

• Comfortable working in a fast-paced and customer-focused environment.

Our dream candidate will also have

• Experience working with telecom carriers, service providers, or connectivity solutions.

• Knowledge of Hosted Telephony, Broadband, Connectivity, or PBX services.

• Understanding of provisioning processes and order management systems.

• Experience with CRM and project management tools.

• A continuous improvement mindset and passion for delivering excellent customer experiences.