IT Support Engineer

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate. You'll join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

The 1st Line IT Support Engineer is the first point of contact for all technical issues, providing timely support for hardware, software, and basic network-related problems. You will work closely with end users, ensuring a positive support experience while maintaining service levels and accurate documentation of incidents.

Act as the first point of contact for technical enquiries, providing support via phone, email, and remote support tools.

Log, categorise, and triage service desk tickets, ensuring accurate documentation and timely resolution.

Perform password resets and manage user accounts within Active Directory.

Troubleshoot hardware, software, and basic network connectivity issues.

Escalate complex incidents to 2nd Line Support teams where required.

Configure and deploy workstations, laptops, and printers for end users.

Maintain accurate hardware and asset inventory records.

Ensure all incidents and requests are resolved within agreed SLA timelines.

What we're looking for

Strong communication skills with the ability to explain technical concepts to non-technical users.

Experience working with Microsoft 365 applications and administration.

Good understanding of basic networking concepts and protocols.

Strong problem-solving skills with a proactive approach to troubleshooting.

Ability to manage multiple tasks while maintaining high attention to detail.

Ability to work effectively within a fast-paced support environment.

Commitment to delivering excellent customer service and support.

Our dream candidate will also have

Previous experience in a Service Desk or IT Support environment.

Knowledge of Active Directory user administration.

Experience using remote support and ticketing tools.

Relevant IT certifications or ongoing professional development.

A proactive attitude and eagerness to learn new technologies and systems.

Perks for our People: 🌟 Holidays: 18 days of annual leave (including 6 UK Bank Holidays), 7 days of casual leave, 7 days of sick leave, and a Birthday Break. 🌟 Public Holidays: 7 Indian public holidays. 🌟 Medical Insurance: Available upon successful completion of the probation period. 🌟 Cab Services: Transportation support available for employees in selected locations. Everyone belongs at Onecom We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.