Disconnections Administrator

Are you detail-oriented and passionate about providing first-class customer service?

As a Disconnections Administrator, you'll play a vital part in managing and processing customer service disconnections, ensuring mobile, cloud and connectivity services are offboarded appropriately and efficiently when a customer is leaving Onecom.

This role demands a keen eye for detail in handling extensive data and a collaborative mindset to work effectively with diverse teams, ensuring consistent customer satisfaction.

Become a part of our dynamic team and contribute to delivering Simply Brilliant Customer Experiences.

Previous experience in an administrative role, preferably within telecommunications

Keen attention to detail and excellent problem-solving skills

Strong organisational abilities and time-management skills

Effective written and verbal communication skills

Proficiency in Microsoft Office and customer relationship management software

Ability to work independently as well as collaboratively in a team environment

Customer-centric approach and results-oriented mindset

Adaptability and capability to work under pressure in a fast-paced environment

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.