Project Officer - CEI

What you’ll do

• This recruitment is for generalist Project Officer positions. Successful candidates will be matched to specific roles based on their skills and experience , with responsibilities that could span several of the following activities: Contribute to the planning, design, coordination, implementation and evaluation of projects and initiatives that improve policies, business processes, systems, digital services and the experience of people accessing Homes NSW services. Apply housing business knowledge and a customer-focused approach to understand operational needs, identify opportunities for improvement and contribute to practical solutions for customers and staff. Research and analyse customer and staff feedback, operational information, data and business processes to identify issues, emerging needs and opportunities for service, process and technology improvement. Support project delivery by preparing and maintaining project documentation, including project plans, process maps, briefs, reports, implementation plans, risk and issue registers and other governance documentation. Build effective relationships with internal and external stakeholders and coordinate working groups, consultations and other engagement activities to gather business requirements, share information and incorporate the expertise of subject matter experts, frontline staff, customers and people with lived experience into project delivery. Work collaboratively with technology vendors, service providers and delivery partners to support project outcomes, including coordinating requirements and deliverables, monitoring actions, identifying and escalating issues, and supporting contract and supplier management activities. Contribute to the design and implementation of operational policies, procedures, business processes, digital products and technology solutions, ensuring they respond to identified customer and business needs. Support change management and implementation activities, including preparing communications, guidance and training materials and delivering briefings, demonstrations and training to staff and other stakeholders. Participate in business and user acceptance testing, technology deployments and implementation activities, including documenting results, identifying issues and supporting their resolution. Monitor project actions, milestones, risks and issues and provide timely updates and reporting to project managers, governance groups and other stakeholders. What we’re looking for Interest and/or experience in managing projects. Strong passion to improve the customer experience with an ability to identify areas for improvement . Ability to engage well with a broad range of internal and external stakeholders at all levels. Good decision making, problem solving and analytical skills . Knowledge of and ability to interpret and analyse policy, process and procedure . Strong attention to detail to ensure that outputs are accurate and reliable . Able to work independently, manage time well, and contribute to a busy, hybrid team . Strong written and verbal communication skills for various audiences including the preparation of briefing notes and reports. Confident using Microsoft tools (Teams, SharePoint, Word, Excel, Visio etc.) and platforms like TRIM and Mini App. Download the role description . Why join CEI? This role offers a unique opportunity to work at the intersection of housing operations, customer experience, policy, technology and service improvement. You will gain exposure to: Project management and delivery Digital transformation initiatives Business analysis and process improvement Service and customer experience design Stakeholder engagement across Homes NSW Emerging technology and AI projects. Recruitment Process The recruitment process will include the following stages: Application review and shortlisting Psychometric assessment and/or a work-based assessment task Interview Referee checks Applicants who progress to the next stage of the recruitment process will be contacted by Sunday 22 November 2026 . To apply directly via the DCJ Careers site click here . Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.