Senior Project Officer - CEI

What you’ll do

• This recruitment is for generalist Senior Project Officer positions. Successful candidates will be matched to specific roles based on their skills and experience , with responsibilities that could span several of the following activities: Manage and oversee all aspects of project planning, development, implementation and evaluation for projects of varying size and complexity. This includes preparing project documentation, managing project schedules, coordinating resources, monitoring risks, issues, benefits and quality outcomes, and meeting governance and reporting requirements to ensure successful delivery. Apply business knowledge, analytical skills and a customer-focused approach to identify opportunities and deliver improvements to policies, processes, systems, services and digital products that enhance outcomes for customers, staff and the broader community. Support the development and implementation of housing operational policies, procedures, business processes and service delivery improvements, ensuring solutions are practical, sustainable and aligned with organisational objectives. Develop business cases, project proposals, recommendations and implementation plans that translate strategic priorities and emerging opportunities into actionable projects and measurable outcomes. Build and maintain productive relationships with internal and external stakeholders, including business units, technology partners, service providers and governance groups. Use effective consultation, communication, negotiation and issue management skills to gather insights and achieve project outcomes. Manage and maintain productive relationships with technology vendors, service providers and delivery partners to support project and operational outcomes. This includes monitoring supplier performance, coordinating contract deliverables, managing issues and dependencies, supporting procurement and contract management activities, and ensuring agreed outcomes are delivered in accordance with business requirements. Coordinate project teams, working groups and governance forums to support decision-making, monitor progress, manage dependencies and address emerging risks and issues. Prepare high-quality reports, briefing materials, business documentation, policy and procedure documents, communications, training resources and presentations to support project delivery, change management and stakeholder engagement. Undertake research, analysis and evaluation activities to inform evidence-based decision-making and support continuous improvement across policy, service, operational and technology initiatives. Contribute to the design, implementation and continuous improvement of customer, staff and digital experiences, including initiatives involving business systems, online services, emerging technologies, automation and innovation. Support organisational change activities, including stakeholder engagement, communication, training and adoption initiatives, to maximise the benefits of project outcomes. What we’re looking for Experience in project management and an understanding of project methodologies, processes, and procedures. Ability to initiate and manage consultations and negotiations with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints, and interests. Experience in managing project deadlines and milestones to the required standards and within budget, given the need to simultaneously coordinate and deliver multiple projects which are often complex and interconnected. Strong passion to improve customer and staff experience with an ability to identify areas for improvement and translate those into change opportunities and solutions. High level decision making, problem solving and analytical skills. Strong attention to detail to ensure that outputs are accurate and reliable and that projects are delivered to a high-quality standard. Knowledge of and ability to interpret and analyse social housing legislation, policy, process and procedure. Able to work independently, manage time well, and contribute to a busy, hybrid team. Strong written and verbal communication skills for various audiences including the preparation of briefing notes and reports. Confident using Microsoft tools (Teams, SharePoint, Word, Excel, Visio etc.) Download the role description . To apply directly via the DCJ Careers site click here . Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. Why Join CEI? This role offers a unique opportunity to work at the intersection of housing operations, customer experience, policy, technology and service improvement. You will gain exposure to: Project management and delivery Digital transformation initiatives Business analysis and process improvement Service and customer experience design Stakeholder engagement across Homes NSW Emerging technology and AI projects. Recruitment process The recruitment process will include the following stages: Application review and shortlisting Psychometric assessment and/or a work-based assessment task Interview Reference Checks Applicants who progress to the next stage of the recruitment process will be contacted by Sunday 22 November 2026 .