Project Officer
Role Overview
Two Project Officers will support the Housing Improvement and Assurance Team within Homes and Investment.
The team helps Housing services plan and deliver projects, improve processes, communicate effectively and demonstrate progress against priorities.
The role supports Project Managers and programme boards with service improvements across Housing.
Contract type is permanent; contractual hours are 37, with a flexi-hours basis.
Key Skills for This Role
Full Job Posting
Role overview
Two Project Officers will support the Housing Improvement and Assurance Team within Homes and Investment.
The team helps Housing services plan and deliver projects, improve processes, communicate effectively and demonstrate progress against priorities.
The role supports Project Managers and programme boards with service improvements across Housing.
Contract type is permanent; contractual hours are 37, with a flexi-hours basis.
Project and process improvement
- Coordinate projects, maintain documentation, track progress and provide information to colleagues, residents and stakeholders.
- Review processes, facilitate improvement sessions, maintain procedures and use process-improvement techniques to develop practical solutions.
- Prepare project initiation documents, Gantt charts and progress reports; maintain action, risk and status reports.
- Support meetings by preparing papers, taking minutes and following up actions.
- Conduct research and consultation, including coordinating responses to government consultations and legislative changes.
- Prepare briefings, workshops, training materials and presentations; support Equality Impact Assessments.
- Coordinate annual reviews of Housing business continuity plans and business impact assessments.
- Collate, organise and validate information, maintain version control and support data governance.
- Contribute to newsletters, resident information, website and social media content, and the Housing Annual Report.
Candidate profile
- The role calls for confidence producing clear reports, project documents and communications for different audiences.
- Candidates should be able to review processes with colleagues and help make services more efficient and effective.
- Complex information must be made clear, relevant and accessible to different audiences.
Service context
The post contributes to Housing service improvement and the council's response to enhanced regulation and service-delivery expectations in social housing.
The team aims to improve the housing customer experience and service delivery for social housing tenants.
Benefits
- The council describes a collaborative and supportive team environment, learning and development opportunities, and career progression.
- The employer states its commitment to diversity, inclusion and wellbeing.
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