Project Manager – Professional Services (Financial Services)

SymphonyAI is building the leading enterprise AI SaaS company driving digital transformation in retail, CPG, finance, manufacturing, media, and IT. Since 2017, we’ve grown to serve 2,000+ global customers and employ over 3,000 professionals across 30+ countries, all united by our vision to deliver predictive, prescriptive, and autonomous AI solutions that deliver true business impact.

SymphonyAI Financial Services builds smart, practical AI tools that help financial institutions tackle tough problems like preventing financial crime, managing risk, and running operations more smoothly. As part of a global AI organisation that supports over 2,000 businesses, SymphonyAI gives teams the power of predictive and generative AI to deliver value quickly and make measurable results.

We are hiring a Project Manager to join our Customer Success and Consulting Services team in India. In this client-facing role, you will lead the delivery of impactful projects that directly support customer adoption, value realization, and long-term success. The position requires significant international travel to the Middle East for onsite client delivery activities.

Act as the primary day‑to‑day delivery contact for assigned projects, ensuring a consistent and positive customer experience

Build and maintain strong client relationships to support customer adoption, value realization, and long-term engagement

Work collaboratively with Customer Success to align delivery activities with customer health metrics, retention goals, and adoption plans

Proactively communicate with stakeholders, managing expectations, and escalating issues as appropriate

Deliver small to medium complexity projects (up to 12 months duration) across AI solutions, on-premise migrations or SaaS, managed services, and cloud enablement

Maintain disciplined project controls including schedules, RAID logs, forecasting, and baseline tracking

Identify and manage risks early, engaging senior delivery colleagues and Customer Success to ensure continuity of value

Ensure each project directly contributes to customer adoption, utilization, operational readiness, and measurable business value

Coordinate cross-functional teams across consulting, engineering, product, and customer stakeholders

Support the preparation of Statements of Work, Work Orders, and small-scale change assessments

Identify incremental value opportunities or small project extensions

Track and communicate delivery variances for visibility and transparency

Contribute customer value insights and adoption data to Customer Success planning

Follow SymphonyAI’s delivery governance processes, ensuring accurate reporting, documentation, and structured checkpoints

Maintain high-quality delivery artefacts

Participate in lessons learned and contribute to reusable delivery assets

Ensure delivery activities align with contractual commitments, compliance requirements, and quality standards