Project Manager - Experience
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide.
Skills
About This Role
Overview
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door.
We operate in around 65 countries worldwide.
Headquartered in Berlin, Germany.
Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Role Overview
- Own all operational projects for Local Shops, ensuring the right opportunities are prioritised within global, regional and local teams.
- Work cross functionally to scope, plan and deliver projects that improve operational KPIs.
- What's on your plate?
- Drive operational health across local shop vertical to ensure seamless order experience
- Ensure the right data/reporting in place to accurately measure impact and ensure this is consistency reviewed
- Work cross-functionally with teams such as logistics, product & CX to optimise our value proposition
- Own all operational projects end to end; cadence, cost, impact, cross-functional support & change management
- Prioritise problems and generate proposals across mature & developing markets to drive improvements & automations
- Lead experiments to validate opportunities to unlock larger project investments
- Supportive PM for product roll outs, working with the product (experiment, GTM and launch) and Operations Manager to ensure the right processes and procedures are in place
- Work with Heads of markets to scope and size impact of quarterly business problems/opportunities
- Build relationships with regional & central teams to shape the roadmap across vendor fulfilment, inventory management, product & logistics
Qualifications
- What did we order?
- 5 years within e-commerce or food/tech business
- Experience in working with multiple cross-function stakeholders
- Ability to work with data, data structures and data infrastructure
- Process know how including creating processes, procedures and frameworks
- Strong analytical skills and ease in navigating through different data sources"
- Strong collaborator with the ability to communicate effectively with senior stakeholders across functions
- Ability to plan and run workshops to understand problems, brainstorm solutions and then prioritise into a roadmap
- Laser focused on objectives and demonstrate value in a compelling way that drives teams to support initiatives
- Present complex problems supported with comprehensive data in a simple and compelling way to stakeholders; painting a picture of problem, root cause of problem along with impact (data), proposed solutions and resolution
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