Project Manager

Overview

Principal Responsibilities

• Use product and industry knowledge to effectively manage a portfolio of assigned projects to implement JAGGAER software solutions.
• Develop and maintain project plans and supporting documentation which track progress against project deliverables, tasks, and activities with minimal support.
• Lead client and project team members to implement JAGGAER software solutions.
• Lead the project team to define and document client business requirements.
• Facilitate solution and process workshops to identify client business objectives, define project goals and provide a plan for maximizing the value of the solution.
• Collaborate with other JAGGAER departments to address and resolve client issues.
• Identify, mitigate, and manage project risks, including s/w resolution, scope challenges and project delays.
• Ensure a successful client transition from Professional Services to Support.
• Manage all project controls, including: budget vs actual for project hours, forecast accuracy, revenue attainment.
• Manage and document changes to project scope that have an impact on company's resource, time and/or financial commitments via a change order process.
• Provide work direction, assistance, mentoring and coaching to other team members as required.
• Manage internal and client communication of appropriate project information.
• Establish and manage relationships with client to sustain a strong business connection.

Position Requirements

• 2+ years of business experience with 3+ years in application implementations, including SaaS solutions, in a client environment.
• 2-4 years eProcurement, Supply Chain or Contract Lifecycle Management software application experience is preferred.
• Experience implementing software-as-a-service (SaaS) software solutions or ERPs with systems integration preferred.
• Strong project management, interpersonal, negotiation, communication, presentation, documentation and problem-solving skills.
• Must be able to learn quickly, make strong individual contributions and handle multiple projects simultaneously in a team environment.
• Ability to act independently, take initiative and drive tasks and issues to resolution.
• Strong written and verbal communication skills are a must. Will work extensively over the phone and in-person with clients and suppliers.
• Hands-on experience with project management methodologies; Waterfall is preferred.
• Business automation and workflow process development desirable.
• Proficient in the use of PowerPoint, Project, Visio, Excel and Word as well as other typical business productivity tools.
• Is confident, articulate, succinct, professional and has sound judgement and critical thinking skills.
• Required to travel domestically and internationally. Travel ranges from 20-30%.
• Strong written and verbal English Language essential, additional languages preferred.

What We Offer

Our Values - T.E.A.M

• At JAGGAER, our business is about people.
• Our products are built on intellectual property, but the real differentiator is the teams behind them-the way we collaborate, innovate, solve problems and deliver for customers.
• TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies
• Transparency - Openness Builds Trust: Candor strengthens relationships, speeds decision-making, and ensures problems are solved together-with customers, teammates, and partners.
• Entrepreneurial Spirit - Own It, Drive It, Make It: A scrappy, customer obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth
• Accountability - Thumbs In, Not Fingers Out: We take responsibility ourselves before pointing elsewhere
• Metrics-Driven Results - Outcomes Over Activities: Data and evidence guide our decisions, help us course-correct quickly, and ensure we're delivering real impact.