Project Manager
Key Skills for This Role
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The Role
This role as a Project Manager is placed in the Project Management Organization within our Customer Services department reporting to the Senior Manager of Project Management. The Project Management team is responsible for managing all projects within the Customer Services department which improve service efficiency, quality and scalability as well as representing Customer Services in cross-departmental ones that support revenue growth, partnership enablement and overall business transformation. As part of the Project Management team, you will manage large projects or several small to medium sized projects requiring complex cross-functional collaboration and management at project level.
Responsibilities
- Determine and define project scope and objectives.
- Gather requirements and acquire sign off.
- Cost-Benefit Analysis for each phase of the project in order to prioritize implementation.
- Work closely with our Product teams to estimate resources and timelines needed to complete the project.
- Create and manage project plans; monitor and review project progress & timelines and identify and resolve issues to ensure project success.
- Provide project updates on a consistent basis to various stakeholders about progress, risks/ issues, adjustments and mitigating actions.
- Leverage project management expertise and best practices to consistently ensure high-quality, impactful deliverables.
- Coach, mentor, motivate and supervise project team members.
- Work closely with the Customer Services, Legal, Finance, Product, Technology and other Internal teams throughout the project.
- Drive continuous improvement by identifying inefficiencies and leading optimization initiatives across PMO processes.
Requirements
- BSc in Information Technology, Engineering, Economics, Business Management or related field.
- 3+ years of direct Project management experience.
- Previous experience in the Travel Industry, specially working with airfare and air rules, would be an asset.
- Proficiency in project management tools (e.g., MS Project, Wrike, Jira), Microsoft Office Suite (or G-Suite), with a strong emphasis on Excel and PowerPoint.
- Familiar with main PM Methodologies (Waterfall, Agile etc).
- Demonstrated project leadership skills.
- Excellent analytical & effective interpersonal and stakeholder management skills.
- Proven ability to complete projects according to outlined scope, budget and timeline.
- PMP certification would be considered an asset.
Benefits
- We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:
- Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid
- Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need
- Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
- Office in the City – We sit on bright, large floors (over 4000m2!) in central Athens. Just a short walk from the Megaro Mousikis Metro station
- We have a relaxed & fun work environment where you can enjoy free breakfast, coffee/tea, play ping pong or video games and enjoy various discounts
- We also like to schedule company/department/team activities and events outside the office space!
Diversity disclaimer
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
About Etraveli Group
Private Swedish flight-technology company providing flight distribution, fulfillment, fintech, and AI tools to travel businesses and travelers.
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