Project Manager

Role overview

Functional leadership and AMS duties

• Lead the PP, PM/EAM, QM, and EHS track and serve as senior escalation point for complex production, maintenance, quality, safety, and cross-functional issues.
• Provide L2/L3 support for incidents, requests, problems, and minor enhancements according to SLAs, priorities, escalation procedures, and ITIL-based processes.
• Own triage, root-cause analysis, permanent correction, preventive action, validation, and knowledge capture.
• Translate business needs into fit-to-standard solutions, designs, configuration, specifications, estimates, tests, deployment plans, and support documentation.
• Govern change requests from impact assessment and design through testing, approvals, transport, deployment, and stabilization.
• Lead unit, integration, regression, and user acceptance testing; maintain test evidence, defect closure, sign-off, and traceability.
• Monitor tickets, failures, backlog, interfaces, batch jobs, master data, and process bottlenecks; drive service improvements and automation.
• Coordinate with business owners and manufacturing, maintenance, quality, HSE, supply chain, engineering, security, Basis, ABAP, integration, data, and infrastructure teams.
• Lead work allocation, quality reviews, shift handovers, knowledge transfer, and mentoring across onsite and offshore teams.
• Maintain runbooks, SOPs, specifications, configuration records, known-error articles, release notes, support guides, and audit evidence.
• Participate in service reviews, incident forums, change advisory boards, problem reviews, and continual-improvement planning; provide on-call support when required.

Module and process expertise

• PP includes production master data, demand and capacity planning, MRP, scheduling, shop-floor control, production orders, confirmations, backflushing, and variance analysis.
• PP scenarios include make-to-stock, make-to-order, engineer-to-order, repetitive, discrete, and project-oriented manufacturing, as applicable.
• PP processes include batch and serial traceability, engineering-change impacts, subcontracting, rework, scrap, yield, reporting, and integration with MM, SD, QM, PM, PS, EWM/WM, MES, and FI/CO.
• PM/EAM includes technical objects, equipment, maintenance plans, corrective, preventive, predictive, condition-based, breakdown, refurbishment, and shutdown maintenance.
• PM/EAM processes include notifications, work orders, planning, scheduling, materials, services, confirmations, costing, settlement, reliability, spares, calibration, and performance reporting.
• QM includes inspection planning and execution, inspection plans, sampling, results, usage decisions, defects, notifications, nonconformance, corrective actions, certificates, traceability, and audit support.
• EHS includes incidents, risk assessments, hazard analysis, safety observations, workplace inspections, permit-to-work, hazardous materials, waste, environmental and occupational-health processes, and compliance reporting.
• AMS leadership includes SLA/KPI performance, major incidents, monitoring, known errors, release readiness, service reporting, resource coverage, and improvement roadmaps.

Experience and qualifications

• 15–18 years of SAP functional consulting and delivery experience, with substantial hands-on PP, PM/EAM, QM, and EHS expertise.
• Proven leadership of integrated manufacturing, asset-management, quality, and safety workstreams in large enterprises.
• Strong AMS experience across L2/L3 support, incident and problem management, change and release management, minor enhancements, service governance, and continual improvement.
• Experience supporting SAP S/4HANA and/or ECC in complex, highly available, multi-entity or multi-site landscapes.
• At least three end-to-end implementation, rollout, conversion, or major enhancement engagements, plus sustained production-support experience.
• Strong integration knowledge across MM, SD, PS, EWM/WM, MES, FI/CO, procurement, and external operational systems.
• Experience preparing functional designs, specifications, configuration documents, test scripts, SOPs, runbooks, training materials, and audit evidence.
• Bachelor’s or master’s degree in Engineering, Manufacturing, Information Technology, Business, or a related discipline.
• Excellent English communication, workshop facilitation, stakeholder management, analytical thinking, documentation, and decision-making skills.

Preferred qualifications

• SAP certification in S/4HANA Manufacturing, Asset Management, Quality Management, EHS, or a related solution area is preferred.
• ITIL Foundation or higher certification and practical experience in mature IT service-management environments are preferred.
• Exposure to SAP Fiori, SAP Cloud ALM, SAP Solution Manager, mobile maintenance, MES integration, analytics, workflow, and automation is preferred.
• Knowledge of ISO-aligned quality, environmental, occupational-health-and-safety, asset-management, and information-security systems is preferred.
• UAE/GCC customer experience and multicultural onsite-offshore delivery experience are preferred; Arabic is advantageous.
• Experience in defense, aerospace, government, aviation, critical infrastructure, or another highly regulated environment is strongly preferred.

Work setting and security

• Work from approved UAE customer or delivery locations and support UAE business hours, manufacturing shifts, and on-call coverage as required.
• Follow customer confidentiality, information-classification, need-to-know, least-privilege, segregation-of-duties, secure-access, and controlled-change requirements.
• Use authorized applications, repositories, devices, communication channels, and locations for customer operational data.
• Maintain auditable records and support security reviews, access recertification, vulnerability remediation, audits, evidence collection, and compliance attestations.
• Protect continuity during critical incidents, production cycles, maintenance windows, shutdowns, audits, and planned releases.

Success measures