Program Services Coordinator
Role Overview
Provides administrative and operational support to the Program Services Manager for Australia and New Zealand.
Supports Tour Leaders, coordinates schedules and travel, maintains records, and helps ensure smooth tour delivery.
Key Skills for This Role
Full Job Posting
Role overview
Provides administrative and operational support to the Program Services Manager for Australia and New Zealand.
Supports Tour Leaders, coordinates schedules and travel, maintains records, and helps ensure smooth tour delivery.
Tour Leader coordination and support
- Assist with Tour Leader recruitment, hiring, and training as required.
- Maintain the Tour Leader database, coordinate schedules, and maintain internal systems.
- Arrange Tour Leader flights and related travel requirements.
- Support logistics for recruitment, training trips, and business meetings.
- Assist with tour deviations, operational challenges, and tour emergencies.
Administration and reporting
- Review traveller survey feedback and share findings and recommendations.
- Collect, review, and reconcile Tour Leader travel expenses, including basic accounting administration.
- Collate information and prepare documentation for each tour departure; review website content and traveller booklets for accuracy.
- Audit quarterly trip incentives and Tour Leader assignment data, including tour codes.
- Provide after-hours emergency support on a roster, approximately one week every five to six weeks.
Candidate qualifications
- Strong administrative and organizational skills, attention to detail, communication, and interpersonal skills.
- Proficiency with Excel, Word, SharePoint, and Outlook.
- Ability to work with a multicultural team, prioritize tasks, work independently, and remain effective under pressure.
- Travel-industry experience is preferred.
- Must have the legal right to live and work in Australia or New Zealand.
Location and work arrangement
- The description gives Sydney, Australia and Auckland, New Zealand as possible locations and describes the arrangement as hybrid.
Application
- Submit an application with a cover letter outlining suitability; applications without a cover letter will not be considered.
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