Program Operations Coordinator

Overview

Responsibilities

• What you'll be doing: Quality Assurance & Internal File Auditing: Coordinate and maintain a regular internal file review process to assess participant eligibility, enrollment, service documentation, and other program requirements. Identify trends, documentation gaps, and recurring errors early and coordinate follow-up actions to strengthen program quality and reduce compliance risk. Continuous Improvement & Staff Support: Translate file review findings, monitoring results, and policy updates into practical staff guidance, standardized tools, procedures, technical assistance, and training that promote consistency across programs and teams. Technical Assistance & Program Guidance: Research WIOA regulations, Colorado Department of Labor and Employment (CDLE) requirements, local procedures, and program guidance to provide clear and consistent technical assistance to staff. Help troubleshoot program and operational questions and coordinate with leadership or external partners when additional clarification is needed. Policy & Procedure Coordination: Monitor federal and state policy changes and coordinate implementation activities, including researching requirements, facilitating internal review and feedback, updating local policies and procedures, coordinating Workforce ]Development Board (WDB) review and approval when required, communicating changes to staff, and supporting operational implementation. Program Performance & Data Quality: Monitor program activity, performance indicators, and data quality to identify trends, gaps, and areas requiring follow-up. Develop and maintain structured processes for tracking corrective actions, outstanding items, and continuous improvement efforts. Monitoring & Compliance Preparation: Coordinate documentation, internal reviews, follow-up activities, and other preparations for annual CDLE monitoring and compliance reviews. Assist with translating monitoring findings into actionable steps and tracking resulting corrective or improvement activities. Internal & External Coordination: Build effective working relationships with program managers, supervisors, frontline staff, CDLE representatives, Workforce Development Board partners, and other internal and external stakeholders to support consistent program operations and timely resolution of questions or issues. To view the full job description, visit- https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Program_Coordinator . What we're looking for: WIOA & Regulatory Knowledge: Strong knowledge of WIOA programs, federal and state workforce regulations, Colorado Department of Labor and Employment (CDLE) guidance, compliance requirements, and performance standards. Experience applying complex regulatory requirements within day-to-day program operations is highly valued, with four or more years of WIOA program experience preferred. Analytical & Quality-Focused Mindset: Strong attention to detail and the ability to review program information, identify patterns or inconsistencies, assess potential risks, and follow issues through resolution while maintaining a continuous improvement mindset. Systems & Process Development: Experience developing, documenting, implementing, and maintaining efficient, practical, and human-centered operational workflows, procedures, quality assurance processes, and tracking systems. Clear & Approachable Communication: Ability to interpret complex regulatory, policy, or administrative requirements and translate them into clear guidance, procedures, training materials, tools, and technical assistance that staff can confidently apply in their work. Collaborative Problem-Solving: A supportive and solutions-oriented approach that builds trust across program managers, supervisors, frontline staff, and partners while promoting accountability, consistency, and shared ownership of program quality. Organization & Project Coordination: Ability to manage multiple priorities, deadlines, policy updates, monitoring activities, and follow-up items while maintaining strong documentation and ensuring work progresses from research through implementation.
• Quality Assurance & Internal File Auditing: Coordinate and maintain a regular internal file review process to assess participant eligibility, enrollment, service documentation, and other program requirements. Identify trends, documentation gaps, and recurring errors early and coordinate follow-up actions to strengthen program quality and reduce compliance risk.
• Continuous Improvement & Staff Support: Translate file review findings, monitoring results, and policy updates into practical staff guidance, standardized tools, procedures, technical assistance, and training that promote consistency across programs and teams.
• Technical Assistance & Program Guidance: Research WIOA regulations, Colorado Department of Labor and Employment (CDLE) requirements, local procedures, and program guidance to provide clear and consistent technical assistance to staff. Help troubleshoot program and operational questions and coordinate with leadership or external partners when additional clarification is needed.
• Policy & Procedure Coordination: Monitor federal and state policy changes and coordinate implementation activities, including researching requirements, facilitating internal review and feedback, updating local policies and procedures, coordinating Workforce ]Development Board (WDB) review and approval when required, communicating changes to staff, and supporting operational implementation.
• Program Performance & Data Quality: Monitor program activity, performance indicators, and data quality to identify trends, gaps, and areas requiring follow-up. Develop and maintain structured processes for tracking corrective actions, outstanding items, and continuous improvement efforts.
• Monitoring & Compliance Preparation: Coordinate documentation, internal reviews, follow-up activities, and other preparations for annual CDLE monitoring and compliance reviews. Assist with translating monitoring findings into actionable steps and tracking resulting corrective or improvement activities.
• Internal & External Coordination: Build effective working relationships with program managers, supervisors, frontline staff, CDLE representatives, Workforce Development Board partners, and other internal and external stakeholders to support consistent program operations and timely resolution of questions or issues.
• WIOA & Regulatory Knowledge: Strong knowledge of WIOA programs, federal and state workforce regulations, Colorado Department of Labor and Employment (CDLE) guidance, compliance requirements, and performance standards. Experience applying complex regulatory requirements within day-to-day program operations is highly valued, with four or more years of WIOA program experience preferred.
• Analytical & Quality-Focused Mindset: Strong attention to detail and the ability to review program information, identify patterns or inconsistencies, assess potential risks, and follow issues through resolution while maintaining a continuous improvement mindset.
• Systems & Process Development: Experience developing, documenting, implementing, and maintaining efficient, practical, and human-centered operational workflows, procedures, quality assurance processes, and tracking systems.
• Clear & Approachable Communication: Ability to interpret complex regulatory, policy, or administrative requirements and translate them into clear guidance, procedures, training materials, tools, and technical assistance that staff can confidently apply in their work.
• Collaborative Problem-Solving: A supportive and solutions-oriented approach that builds trust across program managers, supervisors, frontline staff, and partners while promoting accountability, consistency, and shared ownership of program quality.
• Organization & Project Coordination: Ability to manage multiple priorities, deadlines, policy updates, monitoring activities, and follow-up items while maintaining strong documentation and ensuring work progresses from research through implementation.

Qualifications

• All candidates will be screened for the following required minimum qualifications. Any candidate who does not meet all of the qualifications listed as required will be eliminated from the process. Three (3) years experience in a directly related field or in the performance of similar duties. Possess reliable transportation to be able to work in any County facility as needed and required. Must be at least 18 years of age if located at the Jail. For Natural Resources Department: Possession of CPR and First Aid certification by date of hire, required. For Extension Office Juntos Program: Spanish/English fluency (speaking and writing), required. For Larimer County Conservation Corps only: Possession of a Valid Driver's License by date of hire. Benefits Here’s what Larimer County offers for all Regular, Limited Term, and Appointed positions: • Medical, Dental, and Vision benefits • FSA or HSA (depending on the medical plan) • Short- and Long-Term Disability • Employee Assistance Program • Basic Life/AD&D Insurance • Accident and Critical Illness Insurance • Retirement Plan 401(a) with employer match • 457(b) Deferred Compensation • Generous paid time off, including vacation, sick leave, and holidays Want to dive into the details? Check out Larimer County's Benefits. https://www.larimer.gov/hr/benefits .
• Three (3) years experience in a directly related field or in the performance of similar duties.
• Possess reliable transportation to be able to work in any County facility as needed and required.
• Must be at least 18 years of age if located at the Jail.
• For Natural Resources Department: Possession of CPR and First Aid certification by date of hire, required.
• For Extension Office Juntos Program: Spanish/English fluency (speaking and writing), required.
• For Larimer County Conservation Corps only: Possession of a Valid Driver's License by date of hire.

Supplemental Information

Benefits

• For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available. Larimer County offers the following for all Regular/Limited Term positions: Medical, Dental, and Vision Benefits. Flexible Spending Accounts / Health Savings Account Short and Long Term Disability. Employee Assistance Program Basic Life/Accidental Death & Dismemberment Accident Insurance Critical Illness Insurance Retirement Plan 401(a) with employer match. 457(b) Deferred Compensation. Paid time off including vacation, sick and holidays. Click here to view information on Larimer County's Benefits.
• Medical, Dental, and Vision Benefits. Flexible Spending Accounts / Health Savings Account Short and Long Term Disability. Employee Assistance Program Basic Life/Accidental Death & Dismemberment Accident Insurance Critical Illness Insurance Retirement Plan 401(a) with employer match. 457(b) Deferred Compensation. Paid time off including vacation, sick and holidays.
• Flexible Spending Accounts / Health Savings Account Short and Long Term Disability. Employee Assistance Program Basic Life/Accidental Death & Dismemberment Accident Insurance Critical Illness Insurance Retirement Plan 401(a) with employer match. 457(b) Deferred Compensation. Paid time off including vacation, sick and holidays.
• Short and Long Term Disability. Employee Assistance Program Basic Life/Accidental Death & Dismemberment Accident Insurance Critical Illness Insurance Retirement Plan 401(a) with employer match. 457(b) Deferred Compensation. Paid time off including vacation, sick and holidays.
• Employee Assistance Program Basic Life/Accidental Death & Dismemberment Accident Insurance Critical Illness Insurance Retirement Plan 401(a) with employer match. 457(b) Deferred Compensation. Paid time off including vacation, sick and holidays.
• Basic Life/Accidental Death & Dismemberment Accident Insurance Critical Illness Insurance Retirement Plan 401(a) with employer match. 457(b) Deferred Compensation. Paid time off including vacation, sick and holidays.
• Accident Insurance Critical Illness Insurance Retirement Plan 401(a) with employer match. 457(b) Deferred Compensation. Paid time off including vacation, sick and holidays.
• Critical Illness Insurance Retirement Plan 401(a) with employer match. 457(b) Deferred Compensation. Paid time off including vacation, sick and holidays.
• Retirement Plan 401(a) with employer match. 457(b) Deferred Compensation. Paid time off including vacation, sick and holidays.
• 457(b) Deferred Compensation. Paid time off including vacation, sick and holidays.
• Paid time off including vacation, sick and holidays.

Supplemental Questions