Program Manager - UAE National, Amazon Now
Skills
About This Role
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- Are you customer obsessed, smart and analytical, strategic yet execution focused, entrepreneurial, and passionate about e-Commerce?
- Do you want to be a part of one of the fastest growing and most innovative e-commerce businesses?
- Are you interested in working in a high impact role?
- If yes, this opportunity will appeal to you.
- We are looking for a smart, metrics and results-oriented program managers who will be instrumental in improving customer experience and growing our business.
- The person will be responsible for ensuring the best customer experience in Amazon Now.
- They will be responsible to improve the customer shopping experience through driving projects on catalog enhancement, ensuring we display meaningful and correct information to customers, improving search performance.
- The tasks handled by this person will have a direct impact on customer buying decisions and online user experience.
- Key job responsibilities
- Ensure product listing is accurate for new and existing products
- Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies
- Collaborate with vendors to set up efficient processes and SOPs
- Work with various internal teams to help drive tools and process improvements that affect catalog management workflows
- Drive appropriate data oriented analysis, adoption of solutions and process improvement projects to achieve operational and business goals
- Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
- Proactively identify issues and opportunities in catalog/CX of listed products and respond accordingly ( and engaging cross functional teams where necessary)
- Analyzing and sharing relevant metrics and best practices from the executed initiatives across the organization. Build relevant dashboard and publish reports to ensure business is moving in right direction.
- Contribute in Business Review with customer experience and data backed decisions.
- A day in the life
- Understand the guidelines and guardrails for listing a products in Amazon Now and ensure they are met at all time.
- Dive deep and understand different systems and processes that impact customer buying decision.
- Identify root causes for product details defects, work with category SMEs WW and Tech teams to work on implementing Corrective-Preventive Action and and identify opportunities for Automation.
- Analyze data and highlights gaps, recommending solutions, driving/influencing inter-function decisions.
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- 2+ years of program or project management experience
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
- Experience using data to influence business decisions
- Experience in creating process improvements with automation and analysis
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- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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