Technical Program Manager, Data Center Operations

Employment Type

Application

• ****About TensorWave****
• Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale.
• We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack.
• Because breakthrough AI should move at the speed of ideas, not infrastructure.
• ****About The Role****
• TensorWave is seeking an experienced Technical Program Manager with a strong data center operations background to lead and scale the operational programs that keep our next-generation AI infrastructure running at peak performance.
• In this role, you’ll own the full lifecycle of data center operations programs: from hardware deployment and capacity management through incident response, change management, and continuous reliability improvement.
• You’ll be the operational spine connecting facilities engineers, network, hardware, DevOps, and SRE teams, and executive leadership to ensure our AMD-powered AI clusters deliver on customer commitments at scale, with zero tolerance for preventable downtime.
• This is a high-visibility, high-impact role for someone who brings operational discipline to complex, fast-moving environments and maintains clear communication and structured execution under pressure.
• ****What You’ll Do****
• Own end-to-end program management for data center operations across multiple sites, covering hardware lifecycle, capacity planning, change management, incident response, and operational readiness
• Serve as the primary coordination point across facilities, networking, hardware, and software teams: driving accountability to operational SLAs, program schedules, and customer commitments
• Define and track program milestones, critical path dependencies, and resource requirements across concurrent multi-site operational programs
• Translate operational status and risk into clear reporting for engineering, product, and executive leadership audiences
• Identify, escalate, and mitigate risks to site reliability, capacity availability, and customer-facing uptime before they become incidents
• Coordinate hardware deployment, node lifecycle, and maintenance sequencing across sites in alignment with capacity and customer commitments
• Partner with network, power, facilities, and infrastructure engineering teams to drive operational readiness for high-density GPU compute clusters
• Own post-incident retrospectives and corrective action tracking, driving lessons learned into durable process improvements
• Maintain program documentation including operational runbooks, risk registers, vendor trackers, capacity plans, and change management records
• ****Who You Are****

Required Qualifications

• Bachelor’s degree in Computer Science, Electrical/Mechanical Engineering, Information Technology (or a related technical field or equivalent practical experience)
• 5+ years of technical program management experience, with at least 3 years directly managing data center operations, infrastructure programs, or critical facilities at scale
• Demonstrated experience coordinating across facilities, network, and hardware engineering teams in a live production environment
• Familiarity with data center operational systems and infrastructure: power distribution, cooling, structured cabling, and physical layer dependencies
• Proven track record managing complex, multi-site operational programs on compressed timelines in a high-growth environment
• Strong technical communication skills: able to translate operational status and risk to both field teams and executive stakeholders
• Experience with Jira or equivalent program management tooling for milestone tracking, incident management, and cross-team coordination
• ****Preferred Qualifications****
• Experience with high-density GPU or AI compute deployments and their operational demands
• Background managing colocation or multi-tenant infrastructure environments
• Familiarity with network infrastructure in data center environments: top-of-rack switching, structured fiber, spine-leaf topology
• Experience with observability tooling (Grafana, Prometheus, or equivalent) for operational visibility
• Prior experience at a hyperscaler, cloud provider, or high-growth AI infrastructure company
• PMP or equivalent project management certification
• ****What We Offer****
• Stock Options
• 100% paid Medical, Dental, and Vision insurance for Employees

• Company Health Savings Account Contributions

• 100% paid Short Term and Long Term Disability Insurance for Employees
• Life and Voluntary Supplemental Insurance Options
• Other Insurance Options, such as Pet & Legal Insurance
• Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support

• Flexible Spending Account

• 401(k)

• Employee Assistance Program

• Flexible PTO
• Paid Holidays
• Parental Leave

Equal Employment Opportunity

Reasonable Accommodations

Employment Eligibility

Background Checks

Data Privacy Notice

• By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.
• ****What You’ll Do****
• Own end-to-end program management for data center operations across multiple sites, covering hardware lifecycle, capacity planning, change management, incident response, and operational readiness
• Serve as the primary coordination point across facilities, networking, hardware, and software teams: driving accountability to operational SLAs, program schedules, and customer commitments
• Define and track program milestones, critical path dependencies, and resource requirements across concurrent multi-site operational programs
• Translate operational status and risk into clear reporting for engineering, product, and executive leadership audiences
• Identify, escalate, and mitigate risks to site reliability, capacity availability, and customer-facing uptime before they become incidents
• Coordinate hardware deployment, node lifecycle, and maintenance sequencing across sites in alignment with capacity and customer commitments
• Partner with network, power, facilities, and infrastructure engineering teams to drive operational readiness for high-density GPU compute clusters
• Own post-incident retrospectives and corrective action tracking, driving lessons learned into durable process improvements
• Maintain program documentation including operational runbooks, risk registers, vendor trackers, capacity plans, and change management records
• ****Required Qualifications****
• Bachelor’s degree in Computer Science, Electrical/Mechanical Engineering, Information Technology (or a related technical field or equivalent practical experience)
• 5+ years of technical program management experience, with at least 3 years directly managing data center operations, infrastructure programs, or critical facilities at scale
• Demonstrated experience coordinating across facilities, network, and hardware engineering teams in a live production environment
• Familiarity with data center operational systems and infrastructure: power distribution, cooling, structured cabling, and physical layer dependencies
• Proven track record managing complex, multi-site operational programs on compressed timelines in a high-growth environment
• Strong technical communication skills: able to translate operational status and risk to both field teams and executive stakeholders
• Experience with Jira or equivalent program management tooling for milestone tracking, incident management, and cross-team coordination
• ****Preferred Qualifications****
• Experience with high-density GPU or AI compute deployments and their operational demands
• Background managing colocation or multi-tenant infrastructure environments
• Familiarity with network infrastructure in data center environments: top-of-rack switching, structured fiber, spine-leaf topology
• Experience with observability tooling (Grafana, Prometheus, or equivalent) for operational visibility
• Prior experience at a hyperscaler, cloud provider, or high-growth AI infrastructure company
• PMP or equivalent project management certification
• ****What We Offer****
• Stock Options
• 100% paid Medical, Dental, and Vision insurance for Employees

• Company Health Savings Account Contributions

• 100% paid Short Term and Long Term Disability Insurance for Employees
• Life and Voluntary Supplemental Insurance Options
• Other Insurance Options, such as Pet & Legal Insurance
• Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support

• Flexible Spending Account

• 401(k)

• Employee Assistance Program

• Flexible PTO
• Paid Holidays
• Parental Leave

Equal Employment Opportunity

Reasonable Accommodations

Employment Eligibility

Background Checks

Data Privacy Notice

• By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.
• ****What You’ll Do****
• Own end-to-end program management for data center operations across multiple sites, covering hardware lifecycle, capacity planning, change management, incident response, and operational readiness
• Serve as the primary coordination point across facilities, networking, hardware, and software teams: driving accountability to operational SLAs, program schedules, and customer commitments
• Define and track program milestones, critical path dependencies, and resource requirements across concurrent multi-site operational programs
• Translate operational status and risk into clear reporting for engineering, product, and executive leadership audiences
• Identify, escalate, and mitigate risks to site reliability, capacity availability, and customer-facing uptime before they become incidents
• Coordinate hardware deployment, node lifecycle, and maintenance sequencing across sites in alignment with capacity and customer commitments
• Partner with network, power, facilities, and infrastructure engineering teams to drive operational readiness for high-density GPU compute clusters
• Own post-incident retrospectives and corrective action tracking, driving lessons learned into durable process improvements
• Maintain program documentation including operational runbooks, risk registers, vendor trackers, capacity plans, and change management records
• ****Required Qualifications****
• Bachelor’s degree in Computer Science, Electrical/Mechanical Engineering, Information Technology (or a related technical field or equivalent practical experience)
• 5+ years of technical program management experience, with at least 3 years directly managing data center operations, infrastructure programs, or critical facilities at scale
• Demonstrated experience coordinating across facilities, network, and hardware engineering teams in a live production environment
• Familiarity with data center operational systems and infrastructure: power distribution, cooling, structured cabling, and physical layer dependencies
• Proven track record managing complex, multi-site operational programs on compressed timelines in a high-growth environment
• Strong technical communication skills: able to translate operational status and risk to both field teams and executive stakeholders
• Experience with Jira or equivalent program management tooling for milestone tracking, incident management, and cross-team coordination
• ****Preferred Qualifications****
• Experience with high-density GPU or AI compute deployments and their operational demands
• Background managing colocation or multi-tenant infrastructure environments
• Familiarity with network infrastructure in data center environments: top-of-rack switching, structured fiber, spine-leaf topology
• Experience with observability tooling (Grafana, Prometheus, or equivalent) for operational visibility
• Prior experience at a hyperscaler, cloud provider, or high-growth AI infrastructure company
• PMP or equivalent project management certification
• ****What We Offer****
• Stock Options
• 100% paid Medical, Dental, and Vision insurance for Employees

• Company Health Savings Account Contributions

• 100% paid Short Term and Long Term Disability Insurance for Employees
• Life and Voluntary Supplemental Insurance Options
• Other Insurance Options, such as Pet & Legal Insurance
• Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support

• Flexible Spending Account

• 401(k)

• Employee Assistance Program

• Flexible PTO
• Paid Holidays
• Parental Leave

Equal Employment Opportunity

Reasonable Accommodations

Employment Eligibility

Background Checks

Data Privacy Notice