Program Manager, Senior
Role Overview
Independence Pet Holdings (IPH) is seeking a collaborative, results-driven Sr Program Manager to partner closely with Transformation Program Business Owners and Senior Business Leaders in leading complex projects and initiatives as part of a high-impact enterprise transformation.
This role will manage projects and initiatives that are focused on optimizing business processes and modernizing core enterprise systems.
The Sr Program Manager will play a critical role in advancing a future-ready insurance platform and operating model that strengthens operational efficiency, scalability, and the customer experience.
The ideal candidate will have a proven ability to drive cross‐functional and enterprise‐wide alignment, manage complex program and project interdependencies, and ensure disciplined execution and delivery of strategic initiatives.
This role requires demonstrated experience leading programs within a scaled agile (SAFe) delivery framework and operating across complex, global organizational environments to deliver outcomes on scope, schedule, and budget.
Industry experience in Pet insurance is preferred but not required, along with hands‐on experience deploying SaaS technology solutions and exposure to applying AI‐enabled business solutions.
Job Location: Remote or Hybrid – Chicago, IL - once a month
Full Job Posting
Qualifications:
- 12+ years of progressive experience in program management, leading large, complex initiatives.
- Proven experience managing external integration partners with accountability for delivery outcomes, contractual compliance, and cross‐partner integration.
- Strong understanding of insurance value streams, including quote‐to‐bind, policy lifecycle management, billing and payments, rating engines, underwriting, claims adjudication, and agent and customer servicing.
- Demonstrated success leading cross‐functional, virtually staffed programs with budgets exceeding $10M.
- Proficiency with the Scaled Agile Framework (SAFe), including experience coordinating across multiple Agile Release Trains (ARTs), value streams, or large solution constructs.
- Strong business and technical acumen, with the ability to align complex insurance workflows to enabling technology solutions.
- Proven financial management and contractual oversight skills within large, SOW‐driven vendor and partner ecosystems.
- Excellent communication and leadership skills, with the ability to effectively influence and update senior executives and diverse cross‐functional stakeholders.
- Bachelor’s degree in Business, Technology Management, or a related discipline.
- SAFe, PMP, PgMP, or equivalent program management certifications.
- Experience operating within global, matrixed organizational environments.
- Direct experience implementing EIS or other core insurance platforms.
- Master’s degree in Business, Technology Management, or a related field.
- #LI-Remote #LI-Hybrid
- Compensation: National base pay range:$112,522 – $140,653 per year.
- Chicago base pay range: $123,774 – $154,718 per year.
- This is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications. This position is eligible for an annual bonus. Base pay is one part of a total rewards package that includes the benefits listed below.
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
- Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
- By continuing with the interview, you consent to this use.
- If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.
- You may opt out of text communications at any time by replying “STOP.”
Preferred Qualifications
- SAFe, PMP, PgMP, or equivalent program management certifications.
- Experience operating within global, matrixed organizational environments.
- Direct experience implementing EIS or other core insurance platforms.
- Master’s degree in Business, Technology Management, or a related field.
- #LI-Remote #LI-Hybrid
- Compensation: National base pay range:$112,522 – $140,653 per year.
- Chicago base pay range: $123,774 – $154,718 per year.
- This is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications. This position is eligible for an annual bonus. Base pay is one part of a total rewards package that includes the benefits listed below.
- All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
- Interview Technology Notice:
- Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
- By continuing with the interview, you consent to this use.
- Text Messaging Notice:
- If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.
- You may opt out of text communications at any time by replying “STOP.”
About Independence Pet Group
Private North American pet-insurance platform providing underwriting, administration, partner solutions, and pet services.
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