Program Manager II
Skills
About This Role
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- Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence Systems) Program Manager for its AMET operations team.
- The candidate should enjoy getting their hands dirty, and looking around the corners for solutions with the aim of optimization of OTR operations in Amazon’s last mile delivery stations.
- As an ACES (Amazon Customer Excellence Systems) program manager, you will be the subject matter expert for UTR and OTR operations driving capacity enhancements and utilization improvements in both.
- You will be a subject matter expert on routing and sortation operations and accountable for RUBL60 and sort grid utilization metrics.
- You should be able to think big to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes.
- This role calls for an individual who can own all aspects of how transportation impacts customer experience, shipper experience and operator experience; monitor metrics, determine, then drive any initiatives necessary to improve it.
- It requires an individual to showcase judgement and decision-making skills to balance customer experience with financial impact.
- This position offers a broad exposure to various business, financial, and technical teams within Amazon.
- The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information.
- He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, business, and operations leaders.
- Key job responsibilities
- As UTR and OTR capacity SME, you will responsible for:
- Driving (accountable) RUBL60 and Sort Grid utilization metrics across MEATR region.
- Invent solutions to solve complex business problems.
- Provide corresponding tools to support Central Ops.
- Build mechanisms and monitor RUBL60 and Bag utilization metrics on a daily basis. Identify root causes and corrective/preventive actions for misses.
- Discuss trends and unusual behaviors of the RUBL60 and bag utilization metric.
- Provide sustainable solutions and effective guidance across the organization.
- Leverage route planning metrics to define, characterize areas of improvement.
- Collaborate with Tech/Science teams to enhance route planning systems.
- Aim to produce routes that are efficient and maximize the time utilization without impacting drivers' workload.
- Influence Route Planning teams to build models that generate fair, sustainable, and efficient delivery routes.
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- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
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- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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