Program manager II

Job Description

• Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence Systems) Program Manager for its AMET operations team.
• The candidate should enjoy getting their hands dirty, and looking around the corners for solutions with the aim of optimization of OTR operations in Amazon’s last mile delivery stations.
• As an ACES (Amazon Customer Excellence Systems) program manager, you will be the subject matter expert for UTR and OTR operations driving capacity enhancements and utilization improvements in both.
• You will be a subject matter expert on routing and sortation operations and accountable for RUBL60 and sort grid utilization metrics.
• You should be able to think big to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes.
• This role calls for an individual who can own all aspects of how transportation impacts customer experience, shipper experience and operator experience; monitor metrics, determine, then drive any initiatives necessary to improve it.
• It requires an individual to showcase judgement and decision-making skills to balance customer experience with financial impact.
• This position offers a broad exposure to various business, financial, and technical teams within Amazon.
• The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information.
• He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, business, and operations leaders.
• Key job responsibilities
• As UTR and OTR capacity SME, you will responsible for:
• Driving (accountable) RUBL60 and Sort Grid utilization metrics across MEATR region.
• Invent solutions to solve complex business problems.
• Provide corresponding tools to support Central Ops.
• Build mechanisms and monitor RUBL60 and Bag utilization metrics on a daily basis. Identify root causes and corrective/preventive actions for misses.
• Discuss trends and unusual behaviors of the RUBL60 and bag utilization metric.
• Provide sustainable solutions and effective guidance across the organization.
• Leverage route planning metrics to define, characterize areas of improvement.
• Collaborate with Tech/Science teams to enhance route planning systems.
• Aim to produce routes that are efficient and maximize the time utilization without impacting drivers workload.
• Influence Route Planning teams to build models that generate fair, sustainable, and efficient delivery routes.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelors degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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