Program Manager, Amazon Customer Excellence System, Amazon Now
Skills
About This Role
Description
- Do you pioneer?
- Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards?
- Do you want to be part of a newly formed organization that is designing and launching new business models across MENA?
- If so, Amazon Global Specialty Fulfillment operations is looking for an experienced leader with a strong record of achieving results.
- We are looking to hire an Program Manager in KSA to join the team that redefines Ultra-fast grocery operation and help us build and grow this new service for our customers.
- This is your chance to make history.
- Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online.
- Whatever our customers want, we will find the means to deliver it.
- With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
- Program Managers are focused on leading Ultra Fast Grocery Last Mile improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the UFG under the roof and Last mile station, provide SME support for UTR, routing and OTR planning, support UTR/LM Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the UFG Amazon Now Stores.
- Key job responsibilities
- As a key link between local operations and country business teams you will help drive innovation, test new ideas and ensure that best practices are being followed safely.
- Six key areas that you’ll always focus on include Safety, People, Quality, Customer Experience, Productivity, Costs and Environment.
- Supporting project execution working accross multiple function in the org.
- Should be able to amicably resolve issues during passionate discussions between various functions.
- Should be able to hold respective functions accountable for their deliverables.
- Partner closely with RoW countries to implement/share best practice
- Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
- Be accountable for operational leadership by measuring performance, offering feedback, and providing development support.
- Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
- Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning.
- Write and articulate leadership updates, MBRs and QBRs.
- Establishes objectives and metrics for safety, quality, productivity, and customer experience
- Provide you team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
Basic Qualifications
- 2+ years of program or project management experience
- 3+ years of Computerized Maintenance Management System program experience
- 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
- 3+ years of advanced Microsoft Word and Excel experience
- Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience using Microsoft Projects software
- Experience with material handling systems (MHS) installation, operation and maintenance
- Experience working in an analytical environment with cross-functional teams
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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