Program Manager

Role purpose

Programme and customer delivery

• Serve as the customer's primary management contact, build trusted relationships, gather feedback, and drive satisfaction and continuous improvement.
• Lead cross-functional teams across engineering, supply chain, purchasing, legal, finance, sales, partners, and suppliers to deliver agreed scope, schedule, cost, and quality.
• Plan and govern programme execution using the company programme management system, including tollgates, governance reviews, KPI monitoring, and management reporting.
• Identify and manage programme risks and dependencies, define mitigation plans, and escalate when support or decisions are needed.

Financial and commercial ownership

• Own revenue and cost forecasting, margin tracking, invoicing accuracy, cash-flow milestones, and financial risk management.
• Manage contractual compliance, including amendments, claims, obligations, deliverables, and change control.
• Lead change requests with Sales and internal teams, shaping scope, preparing commercial and financial offers, and supporting pricing and negotiation.
• Contribute to pre-sales and programme transitions, ensuring commitments are realistic, commercially sound, and operationally deliverable.
• Identify customer needs and delivery-led opportunities to support account growth and create value through additional services or solutions.

Reporting and success measures

• Report programme progress, financial performance, key decisions, risks, and required actions to senior management.
• Success includes trusted customer partnerships, strong governance and financial control, proactive risk visibility, active management of contractual and cash-flow commitments, and clear internal reporting.

Experience and education

• Bachelor’s or master’s degree in Engineering, Information Technology, or a related technical discipline.
• At least 8 years of programme or complex project management experience.
• Experience in technology, systems integration, biometrics, security, public safety, or a related environment is ideal.
• Direct experience managing complex programmes with government or public-sector customers in the Middle East is essential.
• Strong programme-management fundamentals, including risk management, governance, KPI dashboards, milestones, and executive reporting.

Languages and certifications

• Fluency in Arabic and English is essential; French is an advantage.
• PMP, PRINCE2, or Agile certification is welcome but not essential.

Location and travel

• Based in Abu Dhabi, with regular customer-site presence, typically 2–3 days per week.
• Travel approximately 20–30% across the Middle East, depending on client requirements.

About IDEMIA