Program Manager

Role overview

Programme delivery and customer relationships

• Act as the customer’s primary management contact, build trusted relationships, gather feedback, and drive satisfaction and continuous improvement.
• Align engineering, supply chain, purchasing, legal, finance, sales, partners, and suppliers to deliver agreed scope, schedule, cost, and quality.
• Plan and govern execution through programme tollgates, governance reviews, KPI monitoring, and management reporting.
• Manage risks and dependencies, define mitigation plans, and escalate matters requiring support or decisions.

Financial, contractual, and commercial ownership

• Own revenue and cost forecasts, margin tracking, invoicing accuracy, cash-flow milestones, and financial risk management.
• Manage contractual compliance, including amendments, claims, obligations, deliverables, and change control.
• Lead change requests, shape scope, prepare commercial and financial offers, and support pricing and negotiation.
• Contribute to pre-sales and programme transition, ensuring commitments are realistic, commercially sound, and operationally deliverable.
• Report progress, financial performance, decisions, risks, and required actions to senior management.
• Identify customer needs and delivery-led opportunities for account growth and additional services or solutions.

Candidate profile

• Bachelor’s or master’s degree in Engineering, Information Technology, or a related technical discipline.
• At least 5 years of programme or complex project management experience.
• Technology, systems integration, biometrics, security, public safety, or related experience is ideal.
• Complex programme management directly with government or public-sector customers in the Middle East is essential.
• Strong fundamentals in risk management, governance, KPI dashboards, milestones, and executive reporting.
• Fluent Arabic and English are essential; French is an advantage.
• PMP, PRINCE2, or Agile certification is welcome but not essential.

Location and travel

• Based in Abu Dhabi, with customer-site presence typically 2–3 days per week.
• Travel approximately 20–30% across the Middle East, depending on client requirements.

Success measures