Presales Engineer
Role Overview
The role combines integration engineering, pre-sales, solution design, and customer engagement across the sales lifecycle.
The engineer advises customers on how IDEMIA solutions can meet operational and business requirements, from initial discussions through demonstrations, proofs of concept, and solution delivery.
The position is based with the team in Riyadh, Saudi Arabia.
Key Skills for This Role
Full Job Posting
About IDEMIA
IDEMIA develops identity technologies using biometrics and cryptography for safer ways to pay, connect, access, identify, travel, and protect public places.
The company serves governments and enterprises in more than 180 countries and describes its teams as international and multilingual.
Role purpose
The role combines integration engineering, pre-sales, solution design, and customer engagement across the sales lifecycle.
The engineer advises customers on how IDEMIA solutions can meet operational and business requirements, from initial discussions through demonstrations, proofs of concept, and solution delivery.
The position is based with the team in Riyadh, Saudi Arabia.
Key missions
- Support the Regional Sales Director during customer meetings and business-development activities.
- Deliver technical presentations, workshops, and demonstrations; answer customer technical questions and explain solution differentiators.
- Lead technical discovery to understand customer requirements and business challenges.
- Plan and support proofs of concept through completion; configure and deploy IDEMIA products for demonstrations and POCs.
- Serve as primary technical contact for customers, partners, and system integrators during evaluations and POCs.
- Define solution architectures and recommend suitable products and services for customer needs.
- Prepare technical documentation, solution designs, and customer presentations.
- Share customer feedback and market requirements with Product Management; monitor competitor activity and industry trends and recommend product evolution.
- Collaborate with Engineering, Product, Support, and Sales to resolve technical issues and support project handovers when needed.
- Provide accurate weekly and monthly activity reporting.
- Travel across Saudi Arabia and the wider Middle East as required for customer engagements, demonstrations, and POCs.
Required profile
- At least 5 years of experience in a customer-facing technical, integration, pre-sales, or solutions engineering role.
- Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, or a related discipline.
- Experience with biometric technologies, identity management, physical access control, or security solutions.
- Experience supporting customer demonstrations, technical workshops, proofs of concept, and solution design.
- Strong understanding of solution architecture, systems integration principles, and enterprise infrastructure environments.
- Native or fluent Arabic and strong English communication skills are required.
- Excellent troubleshooting, analytical, and problem-solving skills; strong communication, presentation, and stakeholder-management skills.
- Ability to engage technical and non-technical audiences and collaborate with customers, partners, and system integrators.
Desirable experience
- Experience in government, airport, transportation, public security, or critical infrastructure environments is highly desirable.
Travel
- Regular travel across Saudi Arabia is required; regional travel may also be needed for customer engagements, demonstrations, and proofs of concept.
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