Program Director

Company Description

Program Director

Role Responsibilities

• Provide senior leadership and accountability for the successful delivery of large-scale, multi-workstream technology programs.
• Lead and manage Project Managers responsible for delivering assigned projects and workstreams.
• Establish clear delivery ownership, accountability, and performance expectations across the project management team.
• Ensure Project Managers maintain consistent execution discipline, planning quality, governance adherence, and delivery performance.
• Define, implement, and continuously improve program governance frameworks, delivery standards, reporting structures, and escalation mechanisms.
• Oversee the development and maintenance of integrated master program plans covering scope, schedule, dependencies, milestones, risks, and resource requirements.
• Ensure accurate project and program-level planning, RAID management, status reporting, meeting records, and delivery documentation.
• Chair or lead senior governance forums, steering committees, delivery reviews, and executive reporting cycles.
• Consolidate program-level risks, issues, dependencies, decisions, and mitigation actions across all workstreams.
• Act as the senior escalation point for delivery blockers, cross-functional dependencies, vendor issues, and customer-impacting risks.
• Work closely with engineering, architecture, operations, security, commercial, finance, and support teams to align delivery plans, dependencies, risks, and required decisions.
• Coordinate technical and non-technical stakeholders without replacing functional ownership or directly managing engineering resources.
• Engage with customers and senior stakeholders to ensure alignment on expectations, priorities, delivery progress, risks, and required decisions.
• Coordinate multi-vendor and partner delivery activities to ensure alignment on scope, timelines, dependencies, deliverables, and accountability.
• Ensure formal change control is applied across scope, schedule, cost, technical design, and delivery milestones.
• Own program-level financial governance, including budgets, forecasts, milestone tracking, commercial exposure, change requests, and cost impacts.
• Drive executive-level visibility through accurate reporting, performance tracking, and clear communication of progress, risks, issues, and decisions required.
• Ensure delivery quality, governance compliance, and consistency across all projects within the program.
• Support project management resource planning and allocation to ensure the right PM capacity and capability are available across assigned programs.
• Ensure operational readiness planning, handover documentation, support model alignment, and structured transition into steady-state operations.
• Promote delivery best practices, continuous improvement, governance maturity, and a culture of accountability across the project delivery function.
• Coach and support Project Managers to improve planning quality, stakeholder management, risk discipline, customer communication, and executive reporting.

Qualification, Experience, Competence and Certifications

• Bachelor’s degree in engineering, Information Technology, Computer Science, Business, or a related field.
• 15+ years of experience in technology, infrastructure, platform, systems integration, or large-scale delivery environments.
• Minimum 7–10 years of experience in program management or senior project delivery capability.
• Proven experience leading and managing Project Managers in complex delivery environments.
• Strong technical background or technical delivery experience, with the ability to understand infrastructure, platform, security, integration, and operational dependencies.
• Proven experience delivering large-scale, multi-workstream, multi-vendor technology programs.
• Strong understanding of project and program governance, including integrated planning, RAID management, milestone tracking, change control, and executive reporting.
• Demonstrated ability to establish and run senior governance forums, steering committees, delivery reviews, and executive reporting cycles.
• Strong customer orientation with the ability to manage expectations, build trust, and maintain delivery confidence in complex environments.
• Results-oriented mindset with the ability to drive execution, remove blockers, follow up on commitments, and ensure measurable delivery outcomes.
• Strong people management, leadership, coaching, and performance management skills.
• Strong stakeholder management skills with the ability to work effectively across engineering, architecture, operations, security, commercial, finance, vendors, and customers.
• Ability to operate effectively in fast-paced, high-pressure environments with multiple priorities and senior stakeholders.
• Strong decision-making capability with the ability to manage ambiguity, escalations, competing priorities, and cross-functional dependencies.
• Excellent verbal and written communication skills, including executive-level reporting and customer-facing communication.
• PMP, PgMP, MSP, or equivalent certification preferred.
• ITIL or operational service management knowledge is an advantage.
• Experience working on regulated or national-scale technology programs is advantageous
• Arabic language proficiency preferred