Program Director

Company Description

Program Director

Key Responsibilities

• Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value.
• Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices.
• Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials.
• Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success
• Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome.
• Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers
• Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project).
• Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities.
• Champion the adoption of AI-driven delivery methodologies to accelerate implementations.

Qualifications

• To be successful in this role you have:
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations.
• Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings
• Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, familiarity with ServiceNow product configuration is a plus.
• Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts.
• Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making.
• Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation.
• Strong financial acumen, with experience in program budgeting, forecasting, and value realization.
• Excellent communication, negotiation, and executive stakeholder management skills.
• Project Management certification (PMI – PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent) and Agile/Scrum/SAFe experience is a plus.
• Ability to travel as required (up to 50%).
• Fluency in Arabic and English is essential

Work Personas

Equal Opportunity Employer

Accommodations

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