Product Specialist

Role overview

Customer presentations and sales engagement

• Maintain expert knowledge of Deep Health products, configurations, integrations, and relevant new functionality.
• Develop reusable sales materials, including presentation scripts, workflow scenarios, FAQs, and supporting content.
• Support Sales in customer meetings, demonstrations, presentations, workflow assessments, and solution discussions.
• Communicate clinical workflows, technology capabilities, and solution value to clinical, technical, and executive stakeholders.
• Translate complex clinical and technical concepts into customer-focused presentations; contribute to RFP responses and site visits.

Product and clinical collaboration

• Configure, validate, and maintain demonstration environments with representative workflows, test data, and integrations.
• Translate clinical requirements into actionable feedback for product, engineering, and implementation teams; help troubleshoot workflow, integration, and usability issues.
• Evaluate AI, analytics, automation, and workflow optimization technologies; support product validation, implementations, training, and customer feedback.
• Serve as a clinical resource for cross-sectional and mammography imaging workflows and understand end-to-end radiology processes.
• Collaborate with clinical and IT stakeholders to identify workflow challenges and assess how technology can improve efficiency and radiologist experience.

Required qualifications

• Clinical radiology experience with strong knowledge of cross-sectional imaging and mammography workflows.
• Understanding of radiology operations, healthcare IT systems, and imaging informatics.
• Experience with PACS, RIS, EHR/EMR, voice recognition, reporting, or related clinical systems.
• Familiarity with DICOM, HL7, APIs, integrations, and interoperability concepts.
• Strong presentation, communication, analytical, and problem-solving skills, including engagement with clinical, technical, and executive audiences.
• Comfort working with customers and adapting to evolving technologies.

Preferred qualifications

• Experience as a radiologic technologist, clinical applications specialist, PACS/RIS analyst, imaging informatics specialist, or in a related vendor role.
• Knowledge of radiology technology implementations and deployments.
• Exposure to AI-enabled radiology solutions and cloud-based healthcare platforms.
• Experience supporting sales, customer success, product development, or implementation activities.

Quality standards