Product Specialist Bio

Role overview

Sales and customer engagement

• Identify and prioritize high-potential healthcare professionals and stakeholders who influence prescription decisions, using data analysis.
• Drive sales performance through positive customer experiences and value-based conversations about customer challenges and opportunities.
• Personalize engagement journeys for target healthcare professionals using customer preferences, available content, and multiple channels.
• Build sustained partnerships with healthcare professionals and relationships with opinion leaders and medical influencers across the territory.
• Gather customer insights, follow up on feedback, and translate findings into actions that create value.
• Use data sources to prioritize and adjust territory, account, and customer interaction plans.
• Share customer insights with internal teams to support product- and indication-related content, campaigns, and interaction plans.

Customer value and ethics

• Collaborate compliantly with cross-functional teams on solutions for unmet customer and patient needs.
• Act as a trusted customer partner, listen to customer needs, deepen relationships ethically, and position value-adding solutions.
• Treat customers and colleagues with honesty, transparency, and respect; follow the Sandoz Code of Ethics and Values and speak up about concerns.

Qualifications and experience

• Bachelor’s degree in pharmaceutical science or another science.
• At least two years of experience in specialty-line pharmaceuticals; gastroenterology or rheumatology experience is preferred.
• Comprehensive understanding of the UAE pharmaceutical market and experience in the Abu Dhabi or Dubai market.
• Mobility and willingness to reallocate within UAE geographic areas.
• Experience with KOL/KDM engagement and long-term business relationship development.
• Awareness of PVT/institution business models, strong scientific knowledge, eagerness to learn, and a professional, team-oriented approach.

About Sandoz