Product Manager - Platform Design
Role Overview
Join Air Canada’s Customer Digital Technology group on the Digital Product team.
Oversee digital platform assets for flight shopping, trip servicing, and payments on aircanada.com and the Air Canada and Aeroplan mobile app.
Bring business and technical teams together to deliver scalable, high-performance digital experiences.
Key Skills for This Role
Full Job Posting
Role overview
Join Air Canada’s Customer Digital Technology group on the Digital Product team.
Oversee digital platform assets for flight shopping, trip servicing, and payments on aircanada.com and the Air Canada and Aeroplan mobile app.
Bring business and technical teams together to deliver scalable, high-performance digital experiences.
Product leadership and delivery
- Define and manage end-to-end digital solutions across web and mobile.
- Set product and API requirements with solution designers, system architects, and platform teams.
- Prioritize work across multiple frontend and backend agile teams and lead Product Owners.
- Align roadmaps with strategic programs and coordinate Program Increment and release planning.
- Use metrics and analytics to identify opportunities; manage production incidents and support.
- Maintain requirements documentation, support requirements intake, and perform initial gap assessments.
Communication and strategy
- Communicate product direction to technical and non-technical stakeholders and present product vision, roadmaps, features, and data.
- Lead through influence across cross-functional teams and stay informed about digital, retail, and technology trends.
Qualifications
- Bachelor’s degree plus at least 5 years of Business Analyst, Product Owner, and/or Product Manager experience delivering complex digital products; 6 years of demonstrable experience may substitute for a degree.
- Experience supporting robust API schema design or implementation and managing a consumer-facing frontend application or backend platform in a cloud environment.
- Familiarity with agile methods such as Scrum or SAFe; SAFe is a plus.
- Experience leading Product Owners or Business Analysts and participating in product discovery.
- Clear technical and non-technical communication, leadership, organization, and management skills.
- Coding or QA experience and airline or travel industry experience are advantageous, not required.
- Bilingual candidates are preferred when qualifications are equal.
Employment conditions
- Candidates must be eligible to work in the country where the role is based and provide proof of eligibility before starting.
About Air Canada
Air Canada describes itself as a leading North American airline and emphasizes a diverse and inclusive workplace.
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