Product Manager - Digital Projects

Role overview

Accountabilities

• Own digital and AI-powered customer journeys, shape roadmaps, and deliver seamless omnichannel experiences aligned with business objectives.
• Use AI-assisted insights, personalization signals, and behavioral analytics to enhance product capabilities.
• Identify digital product opportunities and develop value propositions, business analyses, and investment priorities.
• Analyze conversion funnels, drop-offs, session replay, and NPS; benchmark results and identify optimization opportunities.
• Translate AI and data insights into prioritized backlog items and measurable product changes.
• Assess end-to-end experiences and user interactions to identify friction and validate product features and opportunities.
• Support intelligent search, dynamic content selection, and contextual recommendations while meeting governance, brand, and compliance guidelines.
• Partner with UX teams to improve feature and offer presentation and remove usability issues.

Qualifications and experience

• At least 5 years of product management experience in digital, eCommerce, airline, travel, or customer-facing technology environments.
• Experience managing multiple products, initiatives, or customer journeys simultaneously.
• Strong experience in roadmap development, business case creation, investment planning, and stakeholder management.
• Solid understanding of Agile delivery methodologies and product development practices.
• Strong analytical and commercial mindset and ability to turn business objectives into product outcomes.
• Excellent communication and presentation skills, including engagement with senior stakeholders.
• Airline, travel, loyalty, digital commerce, payments, or self-service ecosystem experience is highly desirable.

About Etihad Airways