Product Designer

Role overview

Product design and delivery

• Design web and app experiences, covering user flows, interactions, layouts, and interfaces from discovery through delivery.
• Create wireframes, prototypes, and high-fidelity designs that communicate intent and support efficient engineering implementation.
• Translate customer needs, insights, and requirements into usable and accessible designs.
• Work with product managers, engineers, analysts, and delivery teams to ensure designs are understood and implemented as intended.
• Apply established patterns, components, and design-system principles while balancing consistency with local product needs.

Research and AI-enabled practice

• Conduct generative and evaluative research, including customer interviews and usability testing.
• Use research insights to inform design decisions and connect them to product metrics and business outcomes.
• Use AI tools for interaction exploration, design variations, and research synthesis, checking outputs for accuracy, bias, and accessibility implications.
• Configure AI agents to support design and research workflows.

Collaboration and capability

• Collaborate with service designers and analytics specialists to incorporate service understanding and data-driven insight.
• Demonstrate good design practice and help teams work more effectively with design.
• Follow Design Director guidance on tools, standards, and ways of working, and feed practical learning into the wider capability.

Essential experience and skills

• Practical experience as a Product Designer or UX/UI Designer in digital product environments.
• Strong UX, interaction, and interface design skills for web and mobile app platforms.
• High proficiency in Figma, with familiarity with AI-enabled design plugins and prototyping workflows.
• Good understanding of WCAG 2.1 AA and ability to design inclusively for diverse customers.
• Ability to communicate design ideas clearly through sketches, prototypes, and documentation.
• A pragmatic, hands-on approach and judgement to connect design decisions to research, data, and business outcomes.

Compensation and benefits

• Competitive salary and car allowance, with healthcare and potential annual bonus of 18%.
• 25 days of annual leave plus bank holidays, increasing with service, and a company pension scheme.

Work location

• The posting identifies Royal Mail Farringdon as the work location.